Tech Support from My Computer Works
My Computer Works provides help desk and personal computer support services for real estate professionals and home consumers nationwide. Their friendly, U.S.-based support technicians connect directly and securely to your Microsoft Windows PC using a high-speed internet connection to answer your questions and solve your computer problems immediately.
The company offers a number of service plans, including one-time support and unlimited support memberships that give you access to a technician whenever you need it. As a real estate agent, you need your computer up and running – when your computer is down, your business is down. My Computer Works help with:
Outlook setup or issues with Outlook
Wireless connectivity issues
Mailing lists/Mail merge
Printer install/support
MLS assistance (resizing photos, zipping photos, etc)
zipForms
Help managing, importing, and manipulating pictures
Slow computer/virus
Adobe PDF problems
and
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Reach150
Look beyond "agent ratings" to overal online reputation management. Reach150 helps you through several essential steps. The first step is to get found on search and social media. The next step is to gain trust through referrals and testimonials. Reach150 will also help you close business with the aid of a powerful online reputation and positive references from existing customers. Finally, they will mobilize promoters by helping you increase satisfaction and measure the impact of their efforts on your
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Quality Service Certification (QSC)
Quality Service Certified (QSC) provides MLS executives and brokers with a training program and an agent rating process to help agents obtain the Quality Service Certification designation. This certification process provides agents and brokers with agent rating feedback to hone their customer service skills, and the ability to be searched on the QSC consumer website, where home buyers and sellers can search for a local QSC agent or broker.
There are four steps to becoming certified:
- Go through the training program online or in person
- Pass an examination
- Sign a letter of commitment
- Consistently provide clients with an agent rating survey after closing a deal
The Quality Service Certification® training program can be completed by attending a live presentation or by taking the course online. This training session is sponsored by the brokerage and can be opened to external trainees.
After the training program, applicants are given a 40-question, mutiple choice examination. The test is 60 minutes long, and a score of 70% (28 out of 40) is required to pass.
Once an agent or broker has passed this exam, he or she will be asked to sign two documents: a Licensing Agreement which grants you limited use of copyright and trademark materials to use for promotional and advertising purposes, and a statement from your broker declaring that he/she knows of no reason why you would not be eligible to be Quality Service Certified®.
The final step in this process is incredibly important for accountability and continued promotion. After closing a transaction, Leading Research Corporation will send the client a survey, asking critical questions about the details and overall satisfaction of the service provided by the sales agent and broker. Once a number of these surveys have been collected, the reuslts are pooled into an aggregated statistical analysis of that agent's overall rating.
These ratings provide two main services to the agent or broker:
- To help the agent or broker to strengthen his or her service and develop closer client relationships
- By continuing in the rating process, an agent or broker will be included in the QSC consumer website, where home buyers and sellers can search for a local QSC agent or broker
Quality Service Certified sales professionals report that they:
- Attract more clients
- Increase the value of service provided to their clients
- Earn more referrals
- Provide better service to customers
- Increase customer loyalty
- Offer an alternative to commission discounting
- Differentiate themselves from the crowd
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Benchmarking & Certification by AlignMark
AlignMark offers integrated benchmarking and certification products and for real estate agents, brokers and firms. Bad promotional decisions cost companies millions of dollars due to lost productivity, poor morale, employment litigation and many other factors. Training initiatives should not be based on assumptions, but testable data. AlignMark’s benchmarking and certification tools and services include the following: Diagnostic assessment tools that evaluate the job skills and developmental needs of job incumbents at the individual or group level (i.e. needs analysis); Online assessment/survey tools that measure specific job knowledge – i.e. certify product knowledge of sales force, etc.; Learning experiences to help incumbents translate assessment results into concrete developmental action plans; Tools and processes that result in fair, accurate, and effective promotional decisions.
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AlignMark offers integrated benchmarking and certification products and for real estate agents, brokers and firms. Bad promotional decisions cost companies millions of dollars due to lost productivity, poor morale, employment litigation and many other factors. Training initiatives should not be based on assumptions, but testable data. AlignMark’s benchmarking and certification tools and services include the following: Diagnostic assessment tools that evaluate the job skills and developmental needs of job incumbents at the individual or group level (i.e. needs analysis); Online assessment/survey tools that measure specific job knowledge – i.e. certify product knowledge of sales force, etc.; Learning experiences to help incumbents translate assessment results into concrete developmental action plans; Tools and processes that result in fair, accurate, and effective promotional decisions.