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No Human Touch- Baby Complains About Call Center

November 05 2010

phone callCustomer service has been much aided by technology.  We can now automate responses, never miss a call and keep track of all the inbound numbers and messages.  Companies can set up 24/7 customer service and generate computer responses.

However, a common complaint in the industry is the lack of human touch.  Surprisingly people respond better to people than they do computers.  This comes at a shock to many of us. 

But it seems true, even the children are crying out for a more human element in call centers.  Watch this video about a baby expressing his grievances.

To watch this YouTube video, please click here click here.