Quality Service Certified (QSC) provides MLS executives and brokers with a training program and an agent rating process to help agents obtain the Quality Service Certification designation. This certification process provides agents and brokers with agent rating feedback to hone their customer service skills, and the ability to be searched on the QSC consumer website, where home buyers and sellers can search for a local QSC agent or broker.
There are four steps to becoming certified:
The Quality Service Certification® training program can be completed by attending a live presentation or by taking the course online. This training session is sponsored by the brokerage and can be opened to external trainees.
After the training program, applicants are given a 40-question, mutiple choice examination. The test is 60 minutes long, and a score of 70% (28 out of 40) is required to pass.
Once an agent or broker has passed this exam, he or she will be asked to sign two documents: a Licensing Agreement which grants you limited use of copyright and trademark materials to use for promotional and advertising purposes, and a statement from your broker declaring that he/she knows of no reason why you would not be eligible to be Quality Service Certified®.
The final step in this process is incredibly important for accountability and continued promotion. After closing a transaction, Leading Research Corporation will send the client a survey, asking critical questions about the details and overall satisfaction of the service provided by the sales agent and broker. Once a number of these surveys have been collected, the reuslts are pooled into an aggregated statistical analysis of that agent's overall rating.
These ratings provide two main services to the agent or broker:
Quality Service Certified sales professionals report that they: