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Tech Glitch? Why It's Not the Time for DIY
Your computer crashes: it unexpectedly shuts down. Or your smartphone gets wet, and you immediately shut it off. But now you're not quite sure the best way to make sure it will power back up. Or your monitor has started to show an occasional flicker. You suspect it is caused by malware that installed itself from a single website visit. Do you search Google for a solution and try to fix these tech glitches yourself? Here at Tech Helpline, as real estate industry's No. 1 technical support team with more than 250 years of combined IT experience, we want you to know that you can often do more harm than good if you try to do it yourself when it comes to self-help tech support. We encourage you instead to reach out to us as early in the process as possible simply because it's the safer, smarter option Why you don't have to go it alone The number one reason people go online for advice and try to fix a technical glitch themselves is to save money. But because you have access from Tech Helpline, its free to you. That's because your local MLS, Association or your brokerage is making sure you can get the tech support you need as a member benefit. You can contact Tech Helpline at no additional cost for as much help as you need. Our team of friendly, U.S.-based experts is just a call, click or chat away. Most importantly, our analysts deeply understand what you, as a real estate broker or agent, need for your technology solutions. More importantly, we are incredibly familiar with the most common technical problems and challenges that brokers and agents encounter every day. Online shortcuts can be dangerous Another reason people are tempted to fix their tech glitches themselves is the wide availability of automated software repair tools and malware removal tools. The problem is the web features malicious sites that disguise themselves as reputable, and tout repair tools that do just the opposite. If you don't know which link the safest link is to click on or the right repair tool to install, you could be corrupting your computer instead of fixing it. Best bet: Just reach out to one of our Tech Helpline analysts and we can walk you through the process. One of our analysts can provide you with trusted software and the right links to help you remove malware that has caused your computer problems. Bad actors prey on folks with tech problems Have you ever entered a website and had a screen pop up and make it look like it was scanning your computer and then warn you that your computer was in bad shape? These were ads, of course. Your computer wasn't scanned, but the popup ad was a scare tactic was designed to get you to download their software to "fix" the fake problems. If you installed their software, you would most likely be causing your computer to have more problems than before you installed their software! The fact is bad actors – malicious firms – target people with computer issues. You are most susceptible to downloading and installing software when you are trying to attempt a do-it-yourself repair and these firms know it. That's precisely why we want to hear from you when you encounter a tech glitch – big or small. More ways Tech Helpline can help Our friendly team at Tech Helpline is eagerly waiting to help fix any of your technical glitches. But keep in mind that we also do more than help you solve your tech woes. You can get help on everything from setting up email to resolving Wi-Fi connection issues, just by contacting us and asking for help. Want to know all the different ways we can help? Here are two stories on more many of the different ways Tech Helpline helps agents and brokers every day: just click here or here. To view the original post, visit the Tech Helpline blog.
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Introducing The Lone Wolf Support Center
  At Lone Wolf Real Estate Technologies, we don't just sell products, we truly value our relationship with you. So much so, that we have launched an all new Support Center. Whether you are new to Lone Wolf or a long time customer, this amazing repository of information has a little bit for everyone – FAQs, Release Notes, Getting Started section etc. Here are 3 things to try in the new Lone Wolf Support Center: 1. Search Use the search bar in the top menu to search the entirety of the Support Center, and instantly locate articles and files that match your criteria. So go ahead and "ASK" the Support Center your queries. 2. Labels The Support Center has introduced labels as a way to organize information and assist in locating related articles. Click a label at the bottom of an article to see all articles associated with that label. 3. Navigation Navigating the Support Center is easy! You can use the table of contents that mirrors the WOLFconnect Navigation Menu to navigate directly to an article. You can enter the Support Center through support.lwolf.com. We recommend creating a bookmark for easy access. Check out the Support Center to learn how it can help you find answers in an instant. To view the original post, visit the Lone Wolf blog.
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Florida Realtors® Tech Helpline Adds 15,000 More New Users
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Florida Realtors® Tech Helpline Registers Record Growth in 50 Days
Orlando, FL – March 2, 2016 – Today, nearly half of the Realtors® in U.S. and Canada – some 500,000 real estate professionals – now have access to Tech Helpline, a service owned by the Florida Realtors® that provides technical support services for a wide range of software and hardware, from smartphones and tablets to desktops, laptops, email problems, virus issues and more. Dubbed “the Genius Bar for real estate,” Tech Helpline is the real estate industry’s number one technology support service and in just 50 days, it has contracted with 9 local and state Realtor® Associations, including Arizona Association of Realtors, Northern Virginia Association of Realtors, Oregon Association of Realtors, St. Louis Association of Realtors, Glenwood Springs Association of Realtors, North San Diego County Association of Realtors, Great Falls Association of Realtors, South Okanagan Real Estate Board, and the Rhode Island Association of Realtors. Membership in these Associations total more than 89,600, making support from Tech Helpline available to almost half the Realtors in the U.S. and Canada. “The growth of Tech Helpline has been stunning,” says Tricia Stamper, Director of Technology Products at Florida Realtors®. “But we attribute this record growth to what we offer other Realtor Associations, Multiple Listing Services (MLSs) and real estate brokerage firms: A service built for Realtors by Realtors and no nonsense technical advice from a warm and friendly U.S.-based customer services staff. This is a high-skilled group with over 250 combined years of experience who deeply understand what agents need, offering support in both English and Spanish.” According to Stamper, Tech Helpline’s growth rate from December 14, 2015 to February 1, 2016 has exceeded by an incredible 20 percent. Stamper notes that Associations, MLSs and brokerages all want to give their members and agents the benefits that they value “and tech support consistently has proven to be one of the most valued benefits,” she explains. Stamper notes that Tech Helpline’s growth also has been buoyed by the growth of Florida Realtors® Form Simplicity transaction software and retention of highly satisfied clients, as Tech Helpline provides technical support for Form Simplicity. “Arkansas Realtors® Association, which recently renewed Form Simplicity as a member benefit and its Ultimate Edition as a member service, has a nearly 80 percent adoption rate among its 7,000 members for Form Simplicity and also has been a client of Tech Helpline since 2011,” she notes. Stamper says these “built by Realtors® for Realtors®” services are beginning to attract the attention of the real estate brokerage community. “Both Form Simplicity and its sister service Tech Helpline have long been a staple of dozens of state and local Associations and MLS offerings, but because Form Simplicity can be ‘white labeled’ or customized to a brokerage’s brand, we are now gaining the attention of brokerages. Because of our affordable price point and heavy broker-centric feature, for the first time, brokerages are beginning to consider Form Simplicity for their own transaction management system, one they can offer and their competitors can’t,” Stamper says. Because Form Simplicity’s technical support comes from Tech Helpline, Stamper believes Tech Helpline will begin to also garner the attention of brokerages in markets where the local MLS or Association does not offer it as a member benefit. “Broker-owners managing listings in a hot market know that they can’t afford for their agents to be left stranded when a laptop fails or a smartphone freezes, especially when the solution could be just a click or call away,” Stamper adds. More information about Tech Helpline is available online at www.techhelpline.com. About Tech Helpline Tech Helpline began almost fifteen years ago as a service for members of Florida Realtors®. Known for its no-nonsense technical advice and warm, friendly, customer service, Tech Helpline rapidly grew by offering its service to other Realtor® Associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Tech Helpline is the real estate industry’s #1 tech support service, available to one in three Realtors in North America – more than 500,000 in the U.S. and Canada. Tech Helpline’s office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Florida, and are available to provide technology support by phone, chat or email. More information is available online atwww.techhelpline.com. Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its 155,000 members in 56 boards/associations.
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New Freddie Mac Online Resource Aims to Help Real Estate Professionals Do More Business
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Florida Realtors® Delivers Form Simplicity and Tech Helpline to Leading State Realtor® Associations
ORLANDO, FL (November 10, 2015) — When an expected crowd of 20,000 members of the National Association of REALTORS® gather in San Diego later this week for their annual conference, most will not be aware that one of their own associations has been rapidly distributing two homegrown, high-tech innovations across the nation. Inside the REALTORS® Conference & Expo halls, Florida Realtors®, the nation's second largest Realtor® state association with 140,000 members, will showcase not only the real estate industry's number one technical support firm -- Tech Helpline -- but also one of the real estate industry's most popular and advanced paperless transaction solutions: Form Simplicity. These "built by Realtors® for Realtors®" services together have established a national footprint that will soon expand significantly when two leading state associations roll out new services to their members and another renews its paperless transaction management services contract. Tech Helpline, the real estate industry's #1 tech support service, is a new, included member benefit that is being made available to two leading state associations: the Oregon Association of REALTORS® will provide its 14,400-plus members with Tech Helpline as a standard benefit beginning in December, and the Arizona Association of REALTORS® will provide its more than 42,000 members with Tech Helpline services beginning January 1, 2016. Tech Helpline was also launched last month to more than 13,600 members of the Orange County Association of REALTORS®. Renewing its paperless transaction management services contract is the Wyoming Association of REALTORS®; they will continue to provide the Ultimate Edition of Form Simplicity, which includes eSign digital signatures, as a standard benefit for 2,000 plus members, as it recently extended its contract. Eric Forsman, Vice President of Technology Services at Florida Realtors, notes that the success of Form Simplicity and Tech Helpline continues to be driven by recommendations from other associations. "Form Simplicity and Tech Helpline, because they are Realtor-homegrown, have a built-in advantage over products built by third parties and industry outsiders," Forsman says. "Both Form Simplicity and Tech Helpline deeply understand what Brokers and agents need for their technology solutions. That's how Florida Realtors has been able to create both a best-in-class, lead-to-close paperless transaction solution, and the most popular tech support firm in the real estate industry." At the REALTORS® Conference & Expo, experts from both Form Simplicity and Tech Helpline will be on hand to demonstrate these services, including the new Broker Transaction Management features that were recently added to Form Simplicity. Forsman notes that both services, which are owned by Florida Realtors, saves agents time. "Leveraging real-world, real estate experience and always having the best interest of our members at heart is something associations, MLSs and real estate brokerage firms deeply appreciate -- especially today," he said. Used daily by Realtors from Florida to Wyoming, New Jersey to Iowa and Arkansas, Form Simplicity may be used on mobile devices and has an integrated, digital signature solution, speeding up the process of closing transactions. Form Simplicity helps create smoother transactions for the broker, agents on both sides of the transactions, as well as the home buyer and seller. Tech Helpline analysts solve general technology issues for real estate professionals, such as virus problems and internet issues, Tech Helpline is known for its friendly, U.S.-based tech support and is available to one in three Realtors in North America -- more than 400,000 in the U.S. and Canada. Together, these two services are a powerful combination delivering valuable member benefits to real estate professionals, with Florida Realtors leading the effort in the advancement of technology for association members. More information about Form Simplicity is available online at www.formsimplicity.com or by calling 888-784-5404 and a video demo for brokers is at https://youtu.be/5jWZRu4jYpk. Additional information about Tech Helpline is available online at www.techhelpline.com. About Form Simplicity Form Simplicity serves the real estate industry by providing real estate professionals -- MLSs, associations and brokerages -- with an end-to-end, online real estate transaction solution for expediting real estate transactions that eliminates the need for paper transactions. Form Simplicity gives real estate professionals the tools to create, manage, share and store transactions digitally for on-the-go, paperless transactions. Users have the capability to create and edit transactions on mobile devices. Compliance tools are available to broker users. Form Simplicity and Tech Helpline are owned by Florida Realtors® based in Orlando, Fla. More information is available online at www.formsimplicity.com. About Tech Helpline Tech Helpline began almost fifteen years ago as a service for members of Florida Realtors®. Known for its no-nonsense technical advice and warm, friendly, customer service, Tech Helpline rapidly grew by offering its service to other Realtor® Associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Tech Helpline is the real estate industry's #1 tech support service, available to one in three Realtors in North America -- more than 400,000 in the U.S. and Canada. Tech Helpline's office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Florida, and are available to provide technology support by phone, chat or email. More information is available online at www.techhelpline.com. Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its 140,000 members in 58 boards/associations.
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Tech Helpline Now Available to Orange County Association of REALTORS®
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Tech Helpline Now Provides Support for 1 in 3 Realtors® in North America
ORLANDO, Fla., Sept. 15, 2015 – During a hot real estate market, what happens when a real estate agent is printing a Purchase and Sale agreement and the printer freezes or the computer crashes? Today, nearly 400,000 Realtors® throughout the U.S. and Canada now turn to Tech Helpline for immediate help to resolve these technical issues and more. A service owned by Florida Realtors® and based in Orlando, Fla., Tech Helpline has become the real estate industry's No. 1 technical support team. It's used by more than 70 Realtor® associations, Multiple Listing Services (MLSs) and real estate brokerage firms, and it's still growing. "Tech Helpline is a service created by Realtors® for Realtors®," says Tricia Stamper, director of technology products at Florida Realtors®. "Think of us as the Genius Bar for real estate with one huge advantage: Our team of experts understands not just the technology real estate agents and brokers use, they also understand the real estate business. That makes a huge difference because real estate is a highly deadline-driven industry." Stamper says Tech Helpline supports both Windows and Mac operating systems, smartphones and more than a dozen different hardware products from computers, monitors and printers to scanners and storage devices. "If an agent is having a Wi-Fi issue or needs help exporting contacts from Outlook or Gmail, Tech Helpline is available to help solve problems," Stamper adds. Unlike most tech support services, Tech Helpline allows agents to ask for assistance with multiple issues on a single call. For real estate professionals like John Mike, a RE/MAX agent in Royal Palm Beach, Fla., calling Tech Helpline is a welcoming relief as the U.S.-based support staff is the most "friendly and helpful" he has experienced. "I have dealt with a lot of IT customer service over the years: Dell, Comcast, Apple, Verizon, AT&T, etc. This was without question the most positive experience I have ever had with IT (customer service) anywhere," Mike says. Uniquely, Tech Helpline services are unlimited and free for real estate agents through their association, MLS or brokerage: There is no limit to the number of calls an agent can make and no limit on the length of a call, and because the service is provided by a local MLS, association or brokerage as a benefit, there are not any direct costs to the agent. Assistance is offered in both English and Spanish, and it is available by phone, online chat or email. Tech Helpline has expanded since it was first offered to Florida's Realtors® in 2001, primarily through recommendations from existing clients and participation in real estate trade shows, Stamper notes. In September alone, Tech Helpline was featured at the Texas Realtors® Conference, the Georgia Realtors® Annual Conference, and will be featured this week at the Colorado Association of Realtors® Convention in Keystone, Colorado. "When an MLS or association offers tech support, it becomes one of their most popular member benefits. Often just one call to the Tech Helpline covers a member's annual membership dues. That's a very powerful membership benefit," Stamper says. "Plus, it's also remarkably affordable for associations and MLSs." Tech Helpline also offers IT services to real estate brokerage firms, targeting broker-owners that cannot afford a full-time support staff. "For broker-owners, if they measure the increased agent productivity Tech Helpline delivers combined with the transactions that Tech Helpline helps to save, the revenue related to these two things alone more than pays for our service," Stamper says. "But more importantly, we make their agents happy, and happy agents mean a happy broker." Legend: Dark blue - member benefit for state association; light blue - member benefit for part of state. Map of Tech Helpline coverage in Canada is here: Legend: Dark blue - member benefit for state association; light blue - member benefit for part of state. About Tech Helpline Owned as a service by Florida Realtors®, Tech Helpline began almost 15 years ago as a benefit for members of Florida Realtors®. Known for its no nonsense, technical advice and warm, friendly customer service, Tech Helpline rapidly grew by offering its service to other Realtor® associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Today, Tech Helpline is the real estate industry's #1 tech support service, available to one in three Realtors® in North America – nearly 400,000 in the U.S. and Canada. Tech Helpline's office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Fla., and are available to provide technology support by phone, chat or email. More information is available online at www.techhelpline.com. About Florida Realtors® Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its more than 140,000 members in 58 boards/associations.
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Press Releases Zillow Forms New Customer Support Team Exclusively For Real Estate Professionals
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Goomzee Achieves 100% Help Desk Satisfaction Ratings
Missoula, MT — November 24, 2014 — In an industry that has historically resisted ratings, Montana-based software company, Goomzee, has opted to share its internal customer service satisfaction ratings from its help desk system. Goomzee is a leading provider of native Mobile MLS apps, and also provides a text message sign rider lead capture service for agents. Although their customer service scores typically achieves between 93-97% satisfaction ratings, consistently beating global averages, it recently achieved 100% satisfaction rating with over 81% survey response from every closed customer support ticket. "This is a great accomplishment for our team, and ultimately for our MLS customers, given they offer our products to their customers and trust us to take care of them," explains Mike Sparr, Goomzee's CEO and founder. "For the past two years we've closely monitored these metrics and refined our team, systems, and processes to focus on what matters most to our customers, and I'm thrilled with the results." Goomzee also announced earlier this year the inclusion of a help desk feature within their Mobile MLS Apps as further commitment to end-user satisfaction. Their help desk system is powered by Zendesk, one of the world's largest providers, and they deliver a satisfaction survey after every closed support request. They consistently average 81% response rates to this survey. In the last month they achieved 100% satisfaction ratings, and over the last quarter averaged just over 98%, which continues to climb. "We monitor first response times, ticket backlog, customer satisfaction, and overall ticket volume," explains Sparr. "The better our QA team does during product releases, and our design team does to make products easier to use, the lower volume of support requests and we're historically achieve 50% less issues than global averages." Customer satisfaction can greatly impact a company's bottom line and Goomzee's results blow away industry and global averages. According to Zendesk's built-in real-time benchmarking, global industry average satisfaction ratings for software companies average 86%, and in a 2012 Forbes report, companies with 10-99 employees averaged 84% customer satisfaction ratings. The 2012 Genesys Global Survey that measures global customer service every three years, revealed that $338.5 billion is lost annually due to poor customer service in 16 key economies. About Goomzee Goomzee celebrated its 11th year in business in 2014. The company began as an e-commerce application service provider, powering and hosting small business' e-commerce websites, but shifted to real estate technology just as the industry fell into turmoil to solve recognized gaps in mobile technology. The company has been serving the real estate industry since 2007, and multiple listing services since 2008. It's initial real estate product called Goomzee Connect allows agents to capture leads at the property via text message codes on sign riders and a lead capture system. After working closely with MLSs and providing it's service as a member benefit in nearly 30 MLS markets, representing over 296,000 agents, MLSs approached Goomzee to co-design a mobile solution that would best serve the needs of their members. Their current solution represents a culmination of their first-generation web solution, and two years of research and development to offer a platform that rivals the large portals. For more information, request a quote, or to schedule a personal demo, please contact Goomzee via http://www.goomzee.com.
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TRIBUS Announces Full-Service Concierge to Brokerage and Agent Clients
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