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HomeLight and NAREB Launch the Black Real Estate Agent Program to Support Aspiring Black Agents
Program is the first of its kind in the United States, providing financial, educational, and career support for aspiring Black real estate agents to help them achieve high-production success. SAN FRANCISCO (FEBRUARY 09, 2021) -- HomeLight, the real estate technology platform that empowers people to achieve better outcomes when buying or selling their home, announced today the launch of the Black Real Estate Agent Program in partnership with the National Association of Real Estate Brokers (NAREB), the largest and oldest minority professional real estate trade association in the United States. The HomeLight-NAREB Black Real Estate Agent Program — the first program of its kind in the United States — will provide financial, educational, and career support for aspiring Black real estate agents across the country, helping them achieve high-production success. According to the latest U.S. Census Bureau data, Black Americans represent less than 6 percent of all real estate professionals. The HomeLight-NAREB Black Real Estate Agent Program will seek to increase the number of top-producing Black agents in real estate, with the ultimate goal of helping improve the rate of homeownership for Black Americans across the country. As part of the program, HomeLight and NAREB will help cover many of the onboarding costs for new agents up to $5,000, including pre-licensing classes, agent exams, and select marketing and technology needs. Each program participant will be paired with an experienced NAREB Realtist who will serve as a mentor and advisor. Participants will also receive ongoing training and education above and beyond that which brokers typically provide. "Our goal is to drive sustainable, structural change by increasing access to job opportunities as well as education around how systematic racism has impacted the real estate industry," said Sumant Sridharan, Chief Operating Officer at HomeLight. "We're excited to partner with NAREB to offer this program to aspiring Black real estate professionals. Together, we believe we can fundamentally shift diversity and equality in our industry by increasing access to training, education, and support for Black real estate agents." "NAREB applauds and welcomes the partnership with HomeLight. Our association's goal to achieve Democracy in Housing cannot be reached without the increase in the ranks of Black real estate professionals. Agents are the frontline and introduce homeownership to prospective clients. We are confident that this new program will not only equip Black American program participants with the knowledge and practical experience to become top producers in their communities, but also significantly expand Black homeownership in their communities," said Lydia Pope, President-Elect at NAREB. Applications are open immediately. HomeLight and NAREB are actively seeking aspiring Black real estate professionals who are: Between the ages of 18 and 35 Interested in a career in real estate, but not currently established as an agent Willing to work with a NAREB broker during at least their first year in real estate Committed to spending five to ten hours per week working with mentors or on continuing education Located anywhere in the United States "In the aftermath of the racially stoked unrest in 2020, NAREB and HomeLight formed a working partnership to increase the number of Black Americans in the real estate profession. This initiative works to close the income and racial wealth gap in the industry. As important, our efforts are designed to increase Black homeownership. Together, we're holding open the door that would otherwise remain closed to Black professionals and consumers," said Antoine Thompson, National Executive Director for NAREB. For more information and to sign up, visit https://www.homelight.com/black-agent-program About HomeLight HomeLight is a real estate technology platform powering the best real estate agents in the United States, building the future of how people buy and sell homes. HomeLight provides a variety of software and services to home buyers, sellers, and real estate agents at every step throughout the real estate journey, from finding a top real estate agent, to accessing a network of cash buyers through HomeLight Simple Sale™, and providing innovative financing solutions through HomeLight Trade-In™. Each year, HomeLight facilitates billions of dollars of real estate on its platform. HomeLight is headquartered in San Francisco and has offices in Manhattan, Scottsdale, and Seattle. For additional information and images, visit https://www.homelight.com/press. About the National Association of Real Estate Brokers The National Association of Real Estate Brokers (NAREB) was formed in 1947 to secure the right to equal housing opportunities, regardless of race, creed, or color. NAREB has advocated for legislation and supported or instigated legal challenges that ensure fair housing, sustainable homeownership, and access to credit for Black Americans. At the same time, NAREB advocates for and promotes access to business opportunity for Black real estate professionals in all of the real estate disciplines. NAREB annually publishes the State of Housing in Black America (SHIBA) report. For more information, visit https://www.nareb.com.
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Lone Wolf Launches Community for Self-Service Support
Built using best practices for online support and refined through thousands of surveys and hundreds of interviews with our customers, the new Lone Wolf Community gives you everything you need for self-service help. Whether you're a back office user, transaction management user, or both, we've designed the new Community to work in tandem with our phone, live chat, and email channels to make support even more accessible for you. Without further ado, here's your very own virtual tour of the new Lone Wolf Community! Find exactly what you're looking for with intuitive search Gone are the days of digging to find the right link. Use the search button at the top of the screen to find the information you're looking for in the Community. What's great about this search tool, in particular, is that it's intuitive. Based on your criteria, this search will learn exactly what you're looking for—as well as any related articles, discussions, or videos throughout the Community. Discuss best practices and tips and tricks with peer-to-peer discussion groups Now, for the first time, you can connect directly with other users of Lone Wolf products and discuss processes, tips and tricks, best practices, and more. This is a great place to share ideas with your peers and get to know your product better. Stay informed on new updates and future releases with the Innovation Hub The Innovation Hub will help you stay in the know with all things Lone Wolf. Here, you'll find the latest product updates, sneak peeks into what's coming down the pipeline, chances to register for upcoming events and training webinars, our latest blog articles and much more. Get on-demand help with Live Chat Want to get a direct response from our Support team, but not near a phone? Use our Live Chat to connect immediately with a Support representative. Just pick your product and we'll get you the help you need. Ready to get started? Check out our Frequently Asked Questions There is a lot to explore with the new Lone Wolf Community, so we've put together a short document to answer most of the questions you may have. You can check out the Community FAQ here! The Community is a great place for you to get any of the self-service help you may need. As always, feel free to contact us at [email protected], 1.866.CRY.WOLF, or through Live Chat for any support questions you may have. Enjoy! HEAD TO THE COMMUNITY To view the original post, visit the Lone Wolf blog.
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Florida Realtors Tech Helpline Surges to Serve 600,000 Members
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Introducing The Lone Wolf Support Center
  At Lone Wolf Real Estate Technologies, we don't just sell products, we truly value our relationship with you. So much so, that we have launched an all new Support Center. Whether you are new to Lone Wolf or a long time customer, this amazing repository of information has a little bit for everyone – FAQs, Release Notes, Getting Started section etc. Here are 3 things to try in the new Lone Wolf Support Center: 1. Search Use the search bar in the top menu to search the entirety of the Support Center, and instantly locate articles and files that match your criteria. So go ahead and "ASK" the Support Center your queries. 2. Labels The Support Center has introduced labels as a way to organize information and assist in locating related articles. Click a label at the bottom of an article to see all articles associated with that label. 3. Navigation Navigating the Support Center is easy! You can use the table of contents that mirrors the WOLFconnect Navigation Menu to navigate directly to an article. You can enter the Support Center through support.lwolf.com. We recommend creating a bookmark for easy access. Check out the Support Center to learn how it can help you find answers in an instant. To view the original post, visit the Lone Wolf blog.
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Florida Realtors® Tech Helpline Adds 15,000 More New Users
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Florida Realtors® Tech Helpline Registers Record Growth in 50 Days
Orlando, FL – March 2, 2016 – Today, nearly half of the Realtors® in U.S. and Canada – some 500,000 real estate professionals – now have access to Tech Helpline, a service owned by the Florida Realtors® that provides technical support services for a wide range of software and hardware, from smartphones and tablets to desktops, laptops, email problems, virus issues and more. Dubbed “the Genius Bar for real estate,” Tech Helpline is the real estate industry’s number one technology support service and in just 50 days, it has contracted with 9 local and state Realtor® Associations, including Arizona Association of Realtors, Northern Virginia Association of Realtors, Oregon Association of Realtors, St. Louis Association of Realtors, Glenwood Springs Association of Realtors, North San Diego County Association of Realtors, Great Falls Association of Realtors, South Okanagan Real Estate Board, and the Rhode Island Association of Realtors. Membership in these Associations total more than 89,600, making support from Tech Helpline available to almost half the Realtors in the U.S. and Canada. “The growth of Tech Helpline has been stunning,” says Tricia Stamper, Director of Technology Products at Florida Realtors®. “But we attribute this record growth to what we offer other Realtor Associations, Multiple Listing Services (MLSs) and real estate brokerage firms: A service built for Realtors by Realtors and no nonsense technical advice from a warm and friendly U.S.-based customer services staff. This is a high-skilled group with over 250 combined years of experience who deeply understand what agents need, offering support in both English and Spanish.” According to Stamper, Tech Helpline’s growth rate from December 14, 2015 to February 1, 2016 has exceeded by an incredible 20 percent. Stamper notes that Associations, MLSs and brokerages all want to give their members and agents the benefits that they value “and tech support consistently has proven to be one of the most valued benefits,” she explains. Stamper notes that Tech Helpline’s growth also has been buoyed by the growth of Florida Realtors® Form Simplicity transaction software and retention of highly satisfied clients, as Tech Helpline provides technical support for Form Simplicity. “Arkansas Realtors® Association, which recently renewed Form Simplicity as a member benefit and its Ultimate Edition as a member service, has a nearly 80 percent adoption rate among its 7,000 members for Form Simplicity and also has been a client of Tech Helpline since 2011,” she notes. Stamper says these “built by Realtors® for Realtors®” services are beginning to attract the attention of the real estate brokerage community. “Both Form Simplicity and its sister service Tech Helpline have long been a staple of dozens of state and local Associations and MLS offerings, but because Form Simplicity can be ‘white labeled’ or customized to a brokerage’s brand, we are now gaining the attention of brokerages. Because of our affordable price point and heavy broker-centric feature, for the first time, brokerages are beginning to consider Form Simplicity for their own transaction management system, one they can offer and their competitors can’t,” Stamper says. Because Form Simplicity’s technical support comes from Tech Helpline, Stamper believes Tech Helpline will begin to also garner the attention of brokerages in markets where the local MLS or Association does not offer it as a member benefit. “Broker-owners managing listings in a hot market know that they can’t afford for their agents to be left stranded when a laptop fails or a smartphone freezes, especially when the solution could be just a click or call away,” Stamper adds. More information about Tech Helpline is available online at www.techhelpline.com. About Tech Helpline Tech Helpline began almost fifteen years ago as a service for members of Florida Realtors®. Known for its no-nonsense technical advice and warm, friendly, customer service, Tech Helpline rapidly grew by offering its service to other Realtor® Associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Tech Helpline is the real estate industry’s #1 tech support service, available to one in three Realtors in North America – more than 500,000 in the U.S. and Canada. Tech Helpline’s office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Florida, and are available to provide technology support by phone, chat or email. More information is available online atwww.techhelpline.com. Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its 155,000 members in 56 boards/associations.
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New Freddie Mac Online Resource Aims to Help Real Estate Professionals Do More Business
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Florida Realtors® Delivers Form Simplicity and Tech Helpline to Leading State Realtor® Associations
ORLANDO, FL (November 10, 2015) — When an expected crowd of 20,000 members of the National Association of REALTORS® gather in San Diego later this week for their annual conference, most will not be aware that one of their own associations has been rapidly distributing two homegrown, high-tech innovations across the nation. Inside the REALTORS® Conference & Expo halls, Florida Realtors®, the nation's second largest Realtor® state association with 140,000 members, will showcase not only the real estate industry's number one technical support firm -- Tech Helpline -- but also one of the real estate industry's most popular and advanced paperless transaction solutions: Form Simplicity. These "built by Realtors® for Realtors®" services together have established a national footprint that will soon expand significantly when two leading state associations roll out new services to their members and another renews its paperless transaction management services contract. Tech Helpline, the real estate industry's #1 tech support service, is a new, included member benefit that is being made available to two leading state associations: the Oregon Association of REALTORS® will provide its 14,400-plus members with Tech Helpline as a standard benefit beginning in December, and the Arizona Association of REALTORS® will provide its more than 42,000 members with Tech Helpline services beginning January 1, 2016. Tech Helpline was also launched last month to more than 13,600 members of the Orange County Association of REALTORS®. Renewing its paperless transaction management services contract is the Wyoming Association of REALTORS®; they will continue to provide the Ultimate Edition of Form Simplicity, which includes eSign digital signatures, as a standard benefit for 2,000 plus members, as it recently extended its contract. Eric Forsman, Vice President of Technology Services at Florida Realtors, notes that the success of Form Simplicity and Tech Helpline continues to be driven by recommendations from other associations. "Form Simplicity and Tech Helpline, because they are Realtor-homegrown, have a built-in advantage over products built by third parties and industry outsiders," Forsman says. "Both Form Simplicity and Tech Helpline deeply understand what Brokers and agents need for their technology solutions. That's how Florida Realtors has been able to create both a best-in-class, lead-to-close paperless transaction solution, and the most popular tech support firm in the real estate industry." At the REALTORS® Conference & Expo, experts from both Form Simplicity and Tech Helpline will be on hand to demonstrate these services, including the new Broker Transaction Management features that were recently added to Form Simplicity. Forsman notes that both services, which are owned by Florida Realtors, saves agents time. "Leveraging real-world, real estate experience and always having the best interest of our members at heart is something associations, MLSs and real estate brokerage firms deeply appreciate -- especially today," he said. Used daily by Realtors from Florida to Wyoming, New Jersey to Iowa and Arkansas, Form Simplicity may be used on mobile devices and has an integrated, digital signature solution, speeding up the process of closing transactions. Form Simplicity helps create smoother transactions for the broker, agents on both sides of the transactions, as well as the home buyer and seller. Tech Helpline analysts solve general technology issues for real estate professionals, such as virus problems and internet issues, Tech Helpline is known for its friendly, U.S.-based tech support and is available to one in three Realtors in North America -- more than 400,000 in the U.S. and Canada. Together, these two services are a powerful combination delivering valuable member benefits to real estate professionals, with Florida Realtors leading the effort in the advancement of technology for association members. More information about Form Simplicity is available online at www.formsimplicity.com or by calling 888-784-5404 and a video demo for brokers is at https://youtu.be/5jWZRu4jYpk. Additional information about Tech Helpline is available online at www.techhelpline.com. About Form Simplicity Form Simplicity serves the real estate industry by providing real estate professionals -- MLSs, associations and brokerages -- with an end-to-end, online real estate transaction solution for expediting real estate transactions that eliminates the need for paper transactions. Form Simplicity gives real estate professionals the tools to create, manage, share and store transactions digitally for on-the-go, paperless transactions. Users have the capability to create and edit transactions on mobile devices. Compliance tools are available to broker users. Form Simplicity and Tech Helpline are owned by Florida Realtors® based in Orlando, Fla. More information is available online at www.formsimplicity.com. About Tech Helpline Tech Helpline began almost fifteen years ago as a service for members of Florida Realtors®. Known for its no-nonsense technical advice and warm, friendly, customer service, Tech Helpline rapidly grew by offering its service to other Realtor® Associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Tech Helpline is the real estate industry's #1 tech support service, available to one in three Realtors in North America -- more than 400,000 in the U.S. and Canada. Tech Helpline's office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Florida, and are available to provide technology support by phone, chat or email. More information is available online at www.techhelpline.com. Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its 140,000 members in 58 boards/associations.
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Tech Helpline Now Available to Orange County Association of REALTORS®
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Tech Helpline Now Provides Support for 1 in 3 Realtors® in North America
ORLANDO, Fla., Sept. 15, 2015 – During a hot real estate market, what happens when a real estate agent is printing a Purchase and Sale agreement and the printer freezes or the computer crashes? Today, nearly 400,000 Realtors® throughout the U.S. and Canada now turn to Tech Helpline for immediate help to resolve these technical issues and more. A service owned by Florida Realtors® and based in Orlando, Fla., Tech Helpline has become the real estate industry's No. 1 technical support team. It's used by more than 70 Realtor® associations, Multiple Listing Services (MLSs) and real estate brokerage firms, and it's still growing. "Tech Helpline is a service created by Realtors® for Realtors®," says Tricia Stamper, director of technology products at Florida Realtors®. "Think of us as the Genius Bar for real estate with one huge advantage: Our team of experts understands not just the technology real estate agents and brokers use, they also understand the real estate business. That makes a huge difference because real estate is a highly deadline-driven industry." Stamper says Tech Helpline supports both Windows and Mac operating systems, smartphones and more than a dozen different hardware products from computers, monitors and printers to scanners and storage devices. "If an agent is having a Wi-Fi issue or needs help exporting contacts from Outlook or Gmail, Tech Helpline is available to help solve problems," Stamper adds. Unlike most tech support services, Tech Helpline allows agents to ask for assistance with multiple issues on a single call. For real estate professionals like John Mike, a RE/MAX agent in Royal Palm Beach, Fla., calling Tech Helpline is a welcoming relief as the U.S.-based support staff is the most "friendly and helpful" he has experienced. "I have dealt with a lot of IT customer service over the years: Dell, Comcast, Apple, Verizon, AT&T, etc. This was without question the most positive experience I have ever had with IT (customer service) anywhere," Mike says. Uniquely, Tech Helpline services are unlimited and free for real estate agents through their association, MLS or brokerage: There is no limit to the number of calls an agent can make and no limit on the length of a call, and because the service is provided by a local MLS, association or brokerage as a benefit, there are not any direct costs to the agent. Assistance is offered in both English and Spanish, and it is available by phone, online chat or email. Tech Helpline has expanded since it was first offered to Florida's Realtors® in 2001, primarily through recommendations from existing clients and participation in real estate trade shows, Stamper notes. In September alone, Tech Helpline was featured at the Texas Realtors® Conference, the Georgia Realtors® Annual Conference, and will be featured this week at the Colorado Association of Realtors® Convention in Keystone, Colorado. "When an MLS or association offers tech support, it becomes one of their most popular member benefits. Often just one call to the Tech Helpline covers a member's annual membership dues. That's a very powerful membership benefit," Stamper says. "Plus, it's also remarkably affordable for associations and MLSs." Tech Helpline also offers IT services to real estate brokerage firms, targeting broker-owners that cannot afford a full-time support staff. "For broker-owners, if they measure the increased agent productivity Tech Helpline delivers combined with the transactions that Tech Helpline helps to save, the revenue related to these two things alone more than pays for our service," Stamper says. "But more importantly, we make their agents happy, and happy agents mean a happy broker." Legend: Dark blue - member benefit for state association; light blue - member benefit for part of state. Map of Tech Helpline coverage in Canada is here: Legend: Dark blue - member benefit for state association; light blue - member benefit for part of state. About Tech Helpline Owned as a service by Florida Realtors®, Tech Helpline began almost 15 years ago as a benefit for members of Florida Realtors®. Known for its no nonsense, technical advice and warm, friendly customer service, Tech Helpline rapidly grew by offering its service to other Realtor® associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Today, Tech Helpline is the real estate industry's #1 tech support service, available to one in three Realtors® in North America – nearly 400,000 in the U.S. and Canada. Tech Helpline's office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Fla., and are available to provide technology support by phone, chat or email. More information is available online at www.techhelpline.com. About Florida Realtors® Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its more than 140,000 members in 58 boards/associations.
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Press Releases Zillow Forms New Customer Support Team Exclusively For Real Estate Professionals
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Goomzee Achieves 100% Help Desk Satisfaction Ratings
Missoula, MT — November 24, 2014 — In an industry that has historically resisted ratings, Montana-based software company, Goomzee, has opted to share its internal customer service satisfaction ratings from its help desk system. Goomzee is a leading provider of native Mobile MLS apps, and also provides a text message sign rider lead capture service for agents. Although their customer service scores typically achieves between 93-97% satisfaction ratings, consistently beating global averages, it recently achieved 100% satisfaction rating with over 81% survey response from every closed customer support ticket. "This is a great accomplishment for our team, and ultimately for our MLS customers, given they offer our products to their customers and trust us to take care of them," explains Mike Sparr, Goomzee's CEO and founder. "For the past two years we've closely monitored these metrics and refined our team, systems, and processes to focus on what matters most to our customers, and I'm thrilled with the results." Goomzee also announced earlier this year the inclusion of a help desk feature within their Mobile MLS Apps as further commitment to end-user satisfaction. Their help desk system is powered by Zendesk, one of the world's largest providers, and they deliver a satisfaction survey after every closed support request. They consistently average 81% response rates to this survey. In the last month they achieved 100% satisfaction ratings, and over the last quarter averaged just over 98%, which continues to climb. "We monitor first response times, ticket backlog, customer satisfaction, and overall ticket volume," explains Sparr. "The better our QA team does during product releases, and our design team does to make products easier to use, the lower volume of support requests and we're historically achieve 50% less issues than global averages." Customer satisfaction can greatly impact a company's bottom line and Goomzee's results blow away industry and global averages. According to Zendesk's built-in real-time benchmarking, global industry average satisfaction ratings for software companies average 86%, and in a 2012 Forbes report, companies with 10-99 employees averaged 84% customer satisfaction ratings. The 2012 Genesys Global Survey that measures global customer service every three years, revealed that $338.5 billion is lost annually due to poor customer service in 16 key economies. About Goomzee Goomzee celebrated its 11th year in business in 2014. The company began as an e-commerce application service provider, powering and hosting small business' e-commerce websites, but shifted to real estate technology just as the industry fell into turmoil to solve recognized gaps in mobile technology. The company has been serving the real estate industry since 2007, and multiple listing services since 2008. It's initial real estate product called Goomzee Connect allows agents to capture leads at the property via text message codes on sign riders and a lead capture system. After working closely with MLSs and providing it's service as a member benefit in nearly 30 MLS markets, representing over 296,000 agents, MLSs approached Goomzee to co-design a mobile solution that would best serve the needs of their members. Their current solution represents a culmination of their first-generation web solution, and two years of research and development to offer a platform that rivals the large portals. For more information, request a quote, or to schedule a personal demo, please contact Goomzee via http://www.goomzee.com.
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TRIBUS Announces Full-Service Concierge to Brokerage and Agent Clients
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