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Laurie Weston Davis Joins RateMyAgent
Australian-based reviews startup commits to U.S. market with the hire of a celebrated industry insider SAN DIEGO, Oct. 14, 2019 -- RateMyAgent, an agent review and marketing platform for real estate professionals to generate, aggregate, and syndicate client reviews, today announced that Laurie Weston Davis has joined the company as vice president of industry relations. This hire shows a deep commitment to the U.S. market to understand and align with the needs of today's real estate agent in a changing digital landscape. "There are few people in this industry who have participated in nearly every aspect of real estate as Laurie has done," said Mark Armstrong, co-founder and chief executive officer of RateMyAgent. "She has served as an agent, broker, local REALTOR® Association president, GeekyGirl, vendor board member and investor, and Inman influencer. She's able to share this breadth of knowledge as we build an agent-centric, comprehensive reviews platform." Laurie got her start in real estate over thirteen years ago while working with a small independent brokerage. She transitioned her business to a large franchise brokerage where she launched The Geeky Girls, given her aptitude for understanding and teaching emerging real estate technologies. Since then, she's become a sought after speaker, and highly regarded industry influencer. In addition to her role with RateMyAgent, Laurie serves as the CEO/Broker/Owner of Better Homes and Gardens Real Estate Lifestyle Property Partners in Pinehurst, North Carolina. "I know how important reviews are to my business," said Laurie Weston Davis. "When I learned more about the mission of RateMyAgent, I knew it was a partnership I wanted to be part of. Not to mention, the Australian leadership has a heart of gold. They are an absolute delight to build with." Savvy agents understand the power of third-party validation and social proof. Therefore, client reviews are a critical component of any digital strategy. From ranking in search to establishing professional credibility, RateMyAgent simplifies the process and maximizes reach across all digital platforms such as social media, ad networks, and websites. Agents can focus their effort on delivering incredible consumer experiences and allow the automated platform to ensure transparency for future clients. RateMyAgent is endorsed by the 2019 REACH program by the National Association of Realtors®. About RateMyAgent RateMyAgent is an Australia-based review platform now expanding rapidly in the United States. In Australia, RateMyAgent is used by agents who sell 80% of property across Australia and get reviews for 1 in 3 homes sold nationally. RateMyAgent launched in the United States in 2018 and has partnerships with MLS's from Florida to California, including CRMLS, the country's largest MLS. They are the first review platform to be included in NAR's REACH Accelerator Program. RateMyAgent is listed on the Australian stock exchange. More information about RateMyAgent can be found at www.ratemyagent.com.
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Top Real Estate Agents of 2018 Announced by Rate-My-Agent.com
(Kamloops, BC March 22, 2019) The top real estate agents for 2018 have been announced by Rate-My-Agent.com. The review site compiled and published a list of the top agents for 49 Canadian cities based on ratings and reviews received during the past year. Unlike other agent ranking sites, agents can't pay to have negative reviews removed or hidden and cannot pay to be included on the list of top-rated agents. The company says the reviews are verified through a process they wouldn't disclose in order to protect the integrity of the process. When asked if they've had agents try to cheat, a spokesperson confirmed, "Yes, there have been many attempts by agents to game the system and rankings, which is why we keep our algorithms a closely held secret." The list will be published annually based on that year's verified reviews. Agents with top rankings on the rating site report getting a lot of qualified clients from it. One REALTOR team estimated 30 percent of their yearly business came from Rate-My-Agent.com once they achieved a top 3 ranking. Rate-My-Agent.com is a rating and review website for Canadian and American markets. It's free for the general public and real estate professionals. The company pledges 50 percent of profit to worthy causes.
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SmartZip Automates Collection of Testimonials for the Real Estate Industry with Integration to Popular Transaction Management Systems
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CRMLS Adds RealSatisfied to the CRMLS Association Product Co-Op, Providing Easy Access to the Leading Customer Satisfaction Platform
SAN DIMAS, Calif., July 18, 2017 -- CRMLS and RealSatisfied announced today that CRMLS participating Associations will be offered access to the RealSatisfied Customer Satisfaction Platform through the CRMLS Association Product Co-Op. RealSatisfied empowers agents to collect feedback on their performance and testimonials for online marketing. The CRMLS Association Product Co-Op gives Associations control over the type and variety of products that they offer to members at an Association level. Associations benefit from the reduced product license rates negotiated by CRMLS, and CRMLS contributes toward the cost of products offered through the Co-Op. "Knowing which clients are going home happy and which ones need more communication is a major benefit to our members," said CRMLS CEO Art Carter. "We're confident that RealSatisfied will help members manage their client relationships better than ever before." "When CRMLS approached us about inclusion in the CRMLS Association Product Co-Op, it made perfect sense. It allows both CRMLS and RealSatisfied to provide considerable value to CRMLS Associations and Agent Members," said Mike Arnold, who manages Strategic Partnerships for RealSatisfied and Placester. RealSatisfied, a division of Placester, is a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry. At the close of a transaction, it sends customer satisfaction surveys on behalf of agents to both home buyer and seller clients. In addition, client testimonials collected through these surveys can be published via Realtor.com, on social media, and on agent websites with plug-ins via the RSS feed. RealSatisfied currently has over 150,000 real estate professionals using the platform to gauge customer satisfaction and collect valuable business intelligence. About California Regional MLS California Regional MLS is the nation's largest and most recognized subscriber-based MLS, dedicated to servicing over 82,000 real estate professionals from 32 Associations, 3 Boards of REALTORS® and 1 MLS. CRMLS is the industry powerhouse and thrives on providing the most relevant products and services to its subscribers. For more information on CRMLS visit www.crmls.org. About RealSatisfied Based in Sydney, Australia, with operations in Australia, United States, and Canada, RealSatisfied is the premier third party customer satisfaction and performance evaluation platform built specifically for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com. RealSatisfied is a division of Placester Inc. Learn more at www.placester.com.
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Reach150 Partners with Cloud CMA to Enhance Agent Credibility on Real Estate Market Reports
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Placester Grows Internationally with RealSatisfied's Continued Canadian Expansion
BOSTON, MA--(Dec 22, 2016) - Placester, an all-in-one CRM platform featuring integrated digital marketing and sales tools that fundamentally change how real estate works, today announced that its footprint now includes Canada. The growth comes through key partnership agreements between RealSatisfied and Canadian associations, began with The Association of Saskatchewan REALTORS®, (ASR) and now includes Century 21 Canada and The Canadian Real Estate Association (CREA). RealSatisfied, a customer satisfaction platform that provides big data insights to brokers, agents and brands, was acquired by Placester in April, 2016. "Placester fundamentally changes the way real estate works. Our customers across the United States and internationally through RealSatisfied are achieving new levels of business success and now we're extending our services to the Canadian market," said Matt Barba, CEO, Placester. "With RealSatisfied's partnership growth in Canada, the foundation is set to connect with more than 100,000 brokers, agents and salespeople across the nation." Placester helps real estate professionals work smart in a digital world with beautifully designed and responsive websites including IDX integration, lead capture and automated marketing campaigns. It's solutions enable individuals and teams grow their businesses while providing an outstanding experience for real estate consumers and agents who use Placester find that they sell 31 percent more homes. "Historically, Placester has built its following among Canadian agents organically. Today, we're taking a huge step toward full expansion into the Canadian market," said Frederick Townes, COO, Placester. "Working closely with our partners in Canada, we'll bring new products to the international market that improve the businesses of real estate agents, brokers and publishers." Placester serves more than 400,000 customers in the United States and has raised $50 million in funding, backed by New Enterprise Associates (NEA), Romulus Capital and Techstars. To learn more about Placester, visit https://www.placester.com. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States and Canada, RealSatisfied is the third party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit http://www.realsatisfied.com. RealSatisfied is a Placester Company. About Placester Placester is an all-in-one CRM platform featuring integrated digital marketing and sales tools that fundamentally change how real estate works. Founded in 2011 by Matthew Barba, a former real estate agent, and Frederick Townes, a seasoned technologist, the Placester platform enables real estate professionals to grow their businesses online and via mobile through seamless MLS integration, natural language search and eye-catching visuals. In addition, Placester offers a wide range of apps and add-ons for high-impact email marketing, digital advertising campaigns, lead management and streamlining of everyday tasks. Currently serving two in five real estate professionals in the U.S., Placester is a proud technology partner to leading real estate brands across North America, and the sole website provider for the REALTOR Benefits® Program, the official member benefits program of the National Association of REALTORS®. To date, Placester has raised $50 million in funding, backed by New Enterprise Associates (NEA), Romulus Capital and Techstars. For more information, please visit placester.com.
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CENTURY 21 Canada partners with RealSatisfied and becomes the first real estate brand to launch agent review technology nationally
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Placester Acquires RealSatisfied to Increase Business Intelligence for Brokers
BOSTON, MA--(April 19, 2016) - Placester, an all ­in ­one CRM platform featuring integrated digital marketing and sales tools that fundamentally change how real estate works, today announced its acquisition of RealSatisfied, a suite of customer satisfaction tools that provides big data insights to brokers, agents and brands. Placester and RealSatisfied have always shared one common goal: empowering real estate professionals. The combination of the two companies is a natural fit, designed to bring an additional level of business intelligence to Placester's customers. As RealSatisfied integrates into the Placester platform, real estate professionals will benefit from gaining critical data so they can understand how clients view their performance throughout the consumer journey. "Placester's vision has always been to create a full real estate ecosystem that provides the tools necessary for agents to truly excel. We're honored to have RealSatisfied join the team," said Matt Barba, CEO of Placester. "Together we create a synergy of capabilities for our customers that adds to the depth of our platform and delivers insights into every aspect of the consumer home buying and selling experience." Founded in 2010, RealSatisfied is based in Sydney, Australia, and operates in Australia, the United States, and Canada. Customers include Century 21 USA, Better Homes and Gardens Real Estate, and Home Services of America, along with individual agents from brands like RE/MAX, Berkshire Hathaway, Dilbeck Estates and EXIT Realty, totaling over 200,000 agents. RealSatisfied will continue to operate as a separate brand, and customers will continue to receive the same access to great products and support as part of a larger family. "Understanding how happy your customers are with the level of service you are delivering is simply part of a commitment to excellence. It improves your training efforts, helps you build 'sticky' customer loyalty, increases referrals, and reduces agent churn," said Jeff Turner, President of RealSatisfied. "Integrating with Placester just makes sense. It will help our customers make data­driven decisions by delivering this insight at scale, in the right place, at the right time, to the right people." "While the customer satisfaction data we collect is valuable on its own, when it is used to help power business decisions or combined with other broker-­owned data in the right way, it's even more powerful," shared Phil Kells, CEO of RealSatisfied. "We have always believed that the true value of RealSatisfied would be enhanced and multiplied as part of a larger ecosystem. We believe Placester is building that perfect system and we're excited to be a part of it." RealSatisfied customers will be uninterrupted, as the company continues to operate business as usual. One of the first priorities of this partnership will be to enable brokers and agents to take full advantage of the customer satisfaction data they own to expand data­driven business insights and gain a more robust understanding of their consumer. All RealSatisfied employees will be joining the Placester team. To learn more about Placester's acquisition of RealSatisfied, please visit the Placester blog. About PlacesterPlacester is an all ­in ­one CRM platform featuring integrated digital marketing and sales tools that fundamentally change how real estate works. Founded in 2011 by Matthew Barba, a former real estate agent, and Frederick Townes, a seasoned technologist, the Placester platform enables real estate professionals to grow their businesses online and via mobile through seamless MLS integration, natural language search and eye­-catching visuals. In addition, Placester offers a wide range of apps and add­-ons for high­-impact email marketing, digital advertising campaigns, lead management and streamlining of everyday tasks. Currently serving two in five real estate professionals in the U.S., Placester is the sole provider for the REALTOR Benefits Program, the official member benefits program of the National Association of REALTORS. To date, Placester has raised $50 million in funding, backed by New Enterprise Associates (NEA), Romulus Capital and Techstars. For more information, please visit placester.com.
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RealSatisfied Announces Syndication Partnership with the HAR.com
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RealSatisfied Announces Partnership with The San Antonio Board of REALTORS® (SABOR)
San Antonio, TX — March 1, 2016 — RealSatisfied announces partnership with the San Antonio Board of REALTORS® (SABOR), which supports over 9,500 active members. The San Antonio Board of REALTORS® provides its members with the education they need to achieve the highest degree of professionalism in their fields, as well as provide them the best tools of the industry to help each member grow and improve their customer service to consumers and clients alike. “We are committed to providing our members with the tools they need to be the best resource when it comes to buying and selling real estate in San Antonio and the South Texas area.” said Angela Shields, SABOR’s President and CEO. RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, will provide the platform for SABOR members to collect customer feedback at the close of a transaction. “We are proud that SABOR has decided to become the first Realtor® Association in Texas to adopt the RealSatisfied Customer Satisfaction platform,” said Jeff Turner, President of RealSatisfied. “Their team has been steadfast in wanting to adopt a platform that collected the best information on performance for their members and we’re happy to have been chosen.” About the San Antonio Board of REALTORS® The San Antonio Board of REALTORS® is the largest professional trade association in San Antonio and represents over 9,500 REALTOR® members in the San Antonio and South Texas area. SABOR’s membership services nine counties including Bexar, Atascosa, Frio, Karnes, Kendall, LaSalle, McMullen, Medina and Wilson. SABOR is one of over 1,600 local boards and 54 state and territory organizations of REALTORS® nationwide that make up the National Association of REALTORS® (NAR).
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Lone Wolf and RankMyAgent Partner to Eliminate the Guessing Game When Choosing an Agent
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Realtor.com® builds on trusted listing platform to deliver industry's most reliable resource for learning about agents
SAN JOSE, California, November 13, 2015 — One of the most confusing and angst-ridden aspects of buying or selling a home – how to select the right real estate professional – has become significantly more simple and straightforward. News Corp subsidiary Move, Inc., operator of realtor.com®, today announced agreements to add content from Quality Service Certification, Inc. (QSC), RealSatisfied and Testimonial Tree to agent profiles on realtor.com®, becoming the first online real estate website to offer a consolidated view of reliable information for consumers researching potential agents online. Content from these three trusted real estate professional evaluation services will integrate with realtor.com®'s new agent profile and ratings and reviews system to deliver information about agents based on a consistent set of criteria for evaluating a real estate professional, and information must adhere to stringent policies about how the information is displayed. "Buyers and sellers of homes rely on an agent with one of the biggest investments in their lives, and they spend inordinate amounts of time doing their due diligence to select someone they can feel confident about," said Tapan Bhat, chief product officer at Move. "It's important for them to have a resource they can trust – one that offers consistent quantifiable metrics around an agent's performance and that provides a clear and reliable portrayal of the qualitative aspects as well." Realtor.com® is the first online real estate destination to base its ratings and reviews on guidelines for professional evaluation established last year by the National Association of REALTORS® (NAR), which represents more than a million Realtors® in the U.S. Unlike competitors, realtor.com® rules require that agent ratings and reviews come only from clients who have closed a transaction with a particular Realtor®. And, while agents can choose whether or not to participate in the program, the decision is all-in or all-out, rather than allowing agents to cherry-pick only the best reviews to show to potential clients. The realtor.com® system consists of ratings and reviews that align with NAR's guidelines and require consumers to certify that they have closed an actual transaction with the agent. The system also incorporates recommendations which can be provided by friends, family and colleagues. The combined system provides a standard for transaction-based information while allowing all agents to showcase their professionalism. RealSatisfied has worked closely with realtor.com® and industry leaders over the past two years, collaborating to develop a solution that addresses the industry's concerns about how their performance is displayed online, while delivering the trustworthy content that consumers need when researching an agent. "Brokers and agents have consistently communicated that they want and need a solution that allows them to easily syndicate the ratings and recommendations they collect as part of their customer satisfaction programs," said Jeff Turner, president of RealSatisfied. "From the very beginning, realtor.com® has supported this notion and their decision to continue to support this as part of their new platform is a testament to their forward-thinking approach to agent performance evaluation data. We are proud to be a part of this solution." Leveraging the abundance of reliable data collected by trusted affiliates while carefully managing the integrity of the new solution was no small challenge. The integration of third-party, transaction-based ratings and reviews content into the realtor.com® system is made possible by matching the external data to the criteria established by realtor.com® for display where possible. The affiliation is a natural fit for QSC, which has nearly 20 years invested in the business of agent performance, and provides ratings and reviews as part of an operational enhancement program for brokers designed to make agents better through training and feedback. With more than 1.5 million surveys in the field to date, today more than 95 percent of buyers and sellers are 'satisfied or very satisfied' with agents participating in QSC's program, including 84 percent that are very satisfied, compared to a national average of approximately 58 percent. "QSC was the first to offer consumers reliable information to make better, more informed decisions by collecting feedback only from real customers and after every closed transaction," said Kevin Romito, president and COO of QSC. "Through this agreement, realtor.com® will provide millions of consumers access to a level of accuracy and transparency not available anywhere else, and for participating brokers and agents, this will be a powerful differentiator and competitive advantage." Realtor.com®'s recent agreement with Testimonial Tree will enable testimonials collected by real estate professionals to be integrated within recommendations at realtor.com®, and adds a social element to agents' profiles. "By leveraging the power of connections through friends and family on their channels of choice, agents are able to publish testimonials to their realtor.com® profiles as well as to their social networks," said Jason Dolle, founder and CEO of Testimonial Tree. "Our proprietary testimonial capture, management and sharing tools are helping to enable swift integration of unique user generated content into the realtor.com® platform." As credible and reliable content makes its way onto the realtor.com® profile platform over the coming months from these partners and through realtor.com®'s built-in evaluation system, the company expects to see a boost in traffic, engagement and high quality leads for agents. "The resulting virtuous circle of visibility, combined with the reliability of the content we are gathering, fulfills our vision for this solution: to meet the needs of the consumer for a trustworthy resource while addressing the complexities of the industry which we are uniquely positioned to understand," said Bhat. "We are delivering a solution that works – not just today, but for the years ahead." About Move, Inc. and realtor.com Move, Inc. operates the realtor.com® website and mobile experiences, which provide buyers, sellers and renters of homes with the information, tools and professional expertise they need to discover and create their perfect home. News Corp acquired Move in November 2014, and realtor.com® quickly established itself as the fastest growing online real estate service provider in the first half of 2015 as measured by comScore. Move's network of websites provides consumers a wealth of innovative tools, including Doorsteps®, Moving.com™, SeniorHousingNet and others. Move supports real estate professionals by providing many services to grow their businesses in an increasing digital, on-demand world, including ListHub™, the nation's leading listing syndicator and centralized intelligence platform for the real estate industry; TigerLead®; Top Producer® Systems, FiveStreet and Reesio, as well as many free services.
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RealSatisfied Set to Power the Miami Association of REALTORS® 40,000+ Members with Customer Satisfaction Platform
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RealSatisfied Passes 100,000 Consumer Satisfaction Surveys Returned, Now Holds More Than 4.1 Million Pieces of Real Estate Specific Data
MANLY, NSW, AUSTRALIA – JULY 20, 2015 – Today, RealSatisfied announced that the 100,000th customer satisfaction survey response was received on the their customer satisfaction platform in the United States, marking a significant milestone for the real estate focused SaaS company. "We've seen consistent month-over-month increases in survey growth in the United States over the last year," remarked Phil Kells, CEO of RealSatisfied. "Year-over-year survey return growth is close to 1000 percent. We could not be more thrilled. It means the platform is working for our customers." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. This process allows its customers to break from the ratings and review mindset that returns minimal data and provides very little insight into how a client really feels about the real estate transaction. For example, Seller Surveys on RealSatisfied capture 47 different pieces of data relative to the home seller's perception of agent performance, marketing sources and factors of influence. This is in stark contrast to the simple levels of data collected in ratings and review processes. "Over the past few years, we've rolled out a number of new technologies to our 800 agents, but without question the most effective rollout we've done was with RealSatisfied," says Joseph Rand, Managing Partner at Better Homes And Gardens Rand Realty. "It's amazing how such a powerful tool was so easy to integrate into our existing systems. Without putting any new obligations on our agents, we were able to immediately realize almost a 70% testimonial return rate on client surveys, which has helped us refine our client service program to ensure a higher quality of service experiences." The tools RealSatisfied provides to brokers include easy-to-use widgets for agents to publish client recommendations on their own websites, share those recommendations automatically to websites and to their social networks, third party tools like Cloud CMA, and provides solid third party validation of customer satisfaction. In addition, RealSatisfied provides brokers with a comprehensive dashboard for analyzing survey results, managing team members and escalating problems with transactions when they are uncovered by the surveys. "We give our clients insight into the service experience of their customers via their private dashboards," says Jeff Turner, President of RealSatisfied. "We are looking forward to providing insights into how the more than 4.1 Million pieces of data we've collected can benefit the entire industry." About RealSatisfied Based in Sydney, Australia with operations in Australia, United States and Canada, RealSatisfied is the third party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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LBAR Launches Customer Satisfaction Data on LBAR.com
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Northern Kentucky Multiple Listing Service Integrates RealSatisfied to Provide Customer Satisfaction Survey Notifications to All Members
Florence, KY (May 11, 2015)--Northern Kentucky Multiple Listing Service (NKMLS) launched integration with RealSatisfied on April 29 that triggers reminders to send surveys to all members of the Northern Kentucky Association of REALTORS®. As part of the integration, NKMLS provided discounted access to Agent Lite accounts on the RealSatisfied customer satisfaction platform for collecting evaluations of their performance. "We saw immediate results from our subscribers who posted customer testimonials to their websites and social media sites," said Janie Wilson, CEO of the Northern Kentucky Association of REALTORS®. "A pleasant surprise was the number of Broker accounts established within the first week, which is indicative of the value our Brokers see in aggregated data from the RealSatisfied Customer Satisfaction Surveys that can be used in identifying deficits in their training processes." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. Reminders to send a survey will are triggered automatically at the end of every transaction via integration with the RealSatisfied API and the NKMLS RETS feed, live since April 29, 2015. "Northern Kentucky MLS was very thorough in their review of our platform," said Jeff Turner, President of RealSatisfied. "Ultimately, we believe their decision to integrate was based on the growing belief that agent performance reviews are good for the real estate industry. We know that these triggered reminders are an important of the success of any program and we're delighted to have them join us in making our tools available to their members." The tools include easy-to-use widgets for NKMLS members to publish client recommendations on their own websites or share those recommendations automatically to Realtor.com® (Realtors® only). They can also share to their social networks, and provide third party validation of customer satisfaction. "One of the things we are most excited about," Janie added, "is how easy it's going to be for our members to use the feedback collected by the RealSatisfied system to improve and promote their businesses." About Northern Kentucky Multiple Listing Service The 950 member Northern Kentucky Association of REALTORS® and the 1350 users of the Northern Kentucky MLS (NKMLS), Northern Kentucky's leader in the real estate information and services business, operates with a professional staff from 7660 Turfway Road, Suite 100 in Florence, KY. Both NKAR and the NKMLS work to protect the public's right to transfer real property and promote better public understanding of the profession and the real estate transaction process. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit http://www.realsatisfied.com.
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Lexington-Bluegrass Association of REALTORS® to Offer 2,400+ Members Pro Level Access to RealSatisfied
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Cloud CMA Adds Agent Ratings and Reviews Pages from RealSatisfied and Zillow
HUNTINGTON BEACH, CA (March 24, 2015) – Software company W&R Studios announced today that their flagship product, Cloud CMA, will now include agent ratings and reviews from two top sites: RealSatisfied and Zillow. Today's real estate consumers hold agent ratings and reviews in high regard when sourced from these two industry leaders. RealSatisfied is quickly becoming the go-to source for agent reviews in MLS systems and real estate franchises nationwide. Their platform allows agents to collect client testimonials and send performance surveys. This process allows for honest client and agent communication in an effort to identify areas of agent improvement and streamline real estate transactions. "Our clients are always looking for ways to leverage the written recommendations we collect as a byproduct of our customer satisfaction surveys," says Jeff Turner, President of RealSatisfied. "Many of them indicated a desire to have their recommendations automatically syndicate to CloudCMA and part of property reports. We're excited to see this come to fruition. It simply makes the agent's job easier." Cloud CMA will also allow agents to add their agent ratings and reviews on Zillow into their reports. Zillow is the largest real estate search engine in the United States with over 86 million users. In addition, over 1 million consumer-submitted reviews of real estate agent professionals have been created on Zillow alone. "We decided to offer agent ratings and reviews from RealSatisfied and Zillow to further deliver our Cloud CMA users with the tools they need to turn more prospects into clients. Reviews and ratings from these two sites are highly regarded and trusted by consumers and will bring credibility to our users," stated Greg Robertson, co-founder of W&R Studios. Cloud CMA is a robust reporting tool that offers Comparative Market Analysis (CMA) reports, Property reports, Buyer Tours, and flyers for real estate agents. Cloud CMA uses MLS data to create reports that are attractive to the consumer and integrates with data from other popular sites to deliver a comprehensive experience for agents and consumers. Now with agent reviews and ratings from these two popular sites, consumers will have the opportunity gain a complete understanding of the type of agent they are working with. About W&R Studios Founded in 2008, W&R Studios is a privately held web software company co-founded by Dan Woolley and Greg Robertson. W&R Studios focuses on creating simple yet focused software applications for the real estate industry. By utilizing a "less is more" approach to software design, elegant user interfaces, and the latest in agile programming, W&R Studios' software applications are powerful, yet accessible. W&R Studios' products include Cloud CMA and Cloud Streams.
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More Than 1 Million Real Estate Professional Reviews Now on Zillow
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Lone Wolf Integrates RealSatisfied to Simplify the Customer Satisfaction Workflow for Real Estate Brokers
  Manly, NSW, Australia (January 27, 2015)--RealSatisfied today announced that Lone Wolf Real Estate Technologies, an industry leader in real estate solutions and services, has completed the integration of RealSatisfied with Lone Wolf's brokerWOLF back office management solution. The integration enables brokers to automatically send invitations to take a RealSatisfied customer satisfaction survey. Surveys are sent directly to consumers at the close of a transaction without any additional data entry. This integration streamlines the customer satisfaction process for real estate agents, significantly reducing the manual processes and time required to administer the sending of surveys to individual real estate agent clients. "Partnership with RealSatisfied showcases Lone Wolf's commitment to integrated solutions for real estate brokerages." says Brian Friemel, Vice President, Partner Services at Lone Wolf. "Agents' ability to efficiently gather and publish customer feedback as part of an active role in the agent evaluation process is becoming more important in today's competitive landscape. Integration with RealSatisfied reduces data entry, saving brokerages time, while ensuring surveys are sent in every appropriate situation." The completion of the integration within brokerWOLF further solidifies the value of Lone Wolf's back office management system and reinforces Lone Wolf's product and service offerings for real estate agents. Currently, Lone Wolf services nearly 10,000 real estate offices and almost 250,000 agents across North America. "One of the major factors in the success of any customer satisfaction initiative is the consistency with which it is applied," commented Jeff Turner, President of RealSatisfied. "Many of our customers specifically requested that we reach out to Lone Wolf to help them to do away with the manual data entry. Lone Wolf made that happen and has done so in a way that makes it simple. We're excited to be able to offer this option to our mutual clients." Brokerages wishing access the integration may contact RealSatisfied support (help[at]realsatisfied.com) for further information and to get started. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and service measurement platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit http://www.realsatisfied.com. About Lone Wolf Real Estate Technologies Lone Wolf Real Estate Technologies Inc. is the North American leader in real estate solutions and services with nearly 10,000 offices utilizing their fully integrated product lines. Lone Wolf's Complete Enterprise Solutions is comprised of its core products and services – brokerWOLF back office management solution, WOLFconnect front office management solutions, globalWOLF website solution, loadingDOCS paperless office solution, mobileWOLF mobile solution, WOLFmedia ad revenue generation service, WOLFwatch accounting service and Lone Wolf's agent-centric services, agentWOLF. The Complete Enterprise Solution is ideal for real estate offices looking to seamlessly manage their data from the back office to the front office to brokerage and agent websites, providing a single point of entry for data, significant time savings and profitability opportunities. The Complete Enterprise Solution is an invaluable component of a successful real estate brokerage. Lone Wolf has offices in Cambridge, ON, Langley, BC, Las Vegas, NV and Show Low, AZ. For more information please visit http://www.lwolf.com.
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MLS PIN Becomes First MLS to Directly Support the RealSatisfied Customer Satisfaction Platform
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BeachesMLS Becomes First Association-owned MLS to Offer RealSatisfied Customer Satisfaction Platform
PALM BEACH, FL – January 15, 2015 – BeachesMLS and the REALTORS® Association of the Palm Beaches (RAPB) announced today that all of its subscribers will be provided special access to the RealSatisfied customer satisfaction platform for collecting evaluations of their performance. BeachesMLS becomes the first large, association-owned MLS, to adopt the RealSatisfied platform. "We're thrilled to be the first association-owned MLS to offer the RealSatisfied customer satisfaction platform," said Carol Van Gorp, CEO of RAPB. "Our team has worked with RealSatisfied over the course of the last year to help shape this product offering and we are proud of the role we've played in making it what it is today. We're even more proud to finally be able offer it to our members." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. Reminders to send a survey will be triggered automatically at the end of every transaction via an integration with the RealSatisfied API and the BeachesMLS RETS feed, scheduled to go live on January 15, 2015. "From our very first phone call almost a year ago," noted Danielle Boutin, Director of Emerging Technologies & Communications, "RealSatisfied has worked hard to build a platform that we could feel comfortable offering to our subscribers. We have always considered ourselves leaders in our industry and we're proud to say that we actually spearheaded RealSatisfied's movement into the Association and MLS space." The tools include easy-to-use widgets for BeachesMLS subscribers to publish client recommendations on their own websites or share those recommendations automatically to Realtor.com® (Realtors® only).  They can also share to their social networks, and provide third party validation of customer satisfaction. "The tools provided are beyond anything else available today," said Carol Van Gorp. "And their approach to data ownership puts the agent first. We are convinced our subscribers will benefit greatly from the reminders we'll be initiating, the feedback they'll receive from their clients, and the open way in which RealSatisfied allows them to share their recommendations." "We are truly delighted to work with RAPB on behalf of its subscribers," said Jeff Turner, President of  RealSatisfied. "We would not be in this position today without the encouragement of RAPB executives. They share our belief that the focus of client feedback should not be simply collecting testimonials, or ratings, but should instead be squarely placed on helping REALTORS® improve the quality of service they provide to the community. We're excited about working with them to make that goal a reality." About REALTORS® Association of the Palm Beaches The Realtors® Association of the Palm Beaches, "The Voice of Local Real Estate," represents over 12,000 members involved in all aspects of residential and commercial real estate in Palm Beach and St. Lucie Counties. RAPB and BeachesMLS are dedicated to supporting the growth of our members business and delivering the innovation needed to power their future. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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CENTURY 21® USA Chooses The RealSatisfied Customer Satisfaction Platform To Power Its Quality Service Survey Program
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Announcing the Best of Trulia Award! Because You Earned It
  It was a great year for agents in 2014 and we know you worked harder than ever! As a way to recognize the incredible achievements of our top agents, we're announcing the Best of Trulia, our first annual top agent award program. So what do you get if you're selected? Best of Trulia Agents will get an exclusive badge on their profile and be featured on the Trulia homepage. Plus, we'll share your profile with the 55 million of motivated buyers and sellers that visit Trulia each month. Best of Trulia Agents will be selected based on their Trulia reviews, their past sales and their Trulia star rating. We'll be announcing the top agents at the end of January. Don't miss out at your shot to be on the Best of Trulia list! It's not too late to give yourself your best shot at being named to the list. Here's what you need to do to make sure you're considered for the Best of Trulia program: Add More Reviews! It's simple. Go to the Reviews tab on your profile and follow these steps: Click "Request via Email" and enter your client's information, OR ... Click "Add Reviews," type your review, and enter the author's information. Add Your Past Sales! Show off your past success: Watch the how-to video or download the guide to learn how to upload sold listings on your own, OR ... Upload all of your past sales at once by sending a spreadsheet with all of your past sales to [email protected] That's it! It's time to show us why you're one of the top agents on Trulia. Stay tuned for the list! To view the original post, visit the Trulia blog.
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Dilbeck Real Estate Launches Platinum Advantage Customer Satisfaction Initiative Powered by RealSatisfied
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Zillow to Launch Zillow Tech Connect: Reviews
SEATTLE, November 4, 2014 -- Zillow, Inc., the leading real estate information and home-related marketplace, today announced the launch of Zillow® Tech Connect: Reviews. For the first time, brokers, agents and MLSs will be able to display individual agents' Zillow reviews on their website through Zillow Tech Connect. "Customer reviews have become an incredibly powerful tool for brokers and agents," said Greg Schwartz, Zillow chief revenue officer. "We hear all the time from agents that their reviews on Zillow are continually generating new business opportunities for them. Agents with 10 or more reviews on Zillow see more than a 300 percent increase in contacts versus agents with no reviews. Allowing agents and brokers to showcase the great feedback on their own sites will be a great benefit for our partners." The reviews available to agents, brokers and MLSs to publish on their sites are the exact reviews found on Zillow and are held to the same high standard. In order to post a review, every reviewer must have a Zillow account, reviewers must specify what service the agent provided, all reviews are screened through proprietary Zillow fraud filters, and lastly, all reviews are moderated by Zillow staff. Additionally, Zillow is creating a co-branded interface that allows agents and brokers to easily solicit reviews from their customers to appear on their websites and Zillow. Windermere Real Estate, one of the largest independent real estate companies in the nation, is the first brokerage working to make Zillow Tech Connect: Reviews available on Windermere agent websites on an optional basis. "We are excited that clients will have the ability to learn about and review our agents through this Windermere-Zillow co-branded interface," said OB Jacobi, president of Windermere Real Estate, adding, "It will be a great enhancement to our agents' online marketing and will add a level of transparency that consumers these days expect." Zillow Tech Connect: Reviews is also available to real estate brokerage technology providers. The first technology provider to join Zillow Tech Connect: Reviews is Moxi Works™. Originally developed inside the walls of Windermere Real Estate, Moxi Works is now a stand-alone, privately-held company providing technology services to real estate brokerages across the country. "We are very excited to offer our brokerage customers the chance to add Zillow agent reviews to their agents' websites," York Baur, CEO of Moxi Works. "Recent research proves how valuable reviews are in helping agents win business, and Zillow has simplified the process, allowing us to automate access to this information. It will bring an immense amount of value to brokerages and their agents to be able to showcase the great things their customers have been saying about them." Zillow Tech Connect: Reviews is an expansion of the popular Zillow Tech Connect platform, which allows technology companies to connect their systems with Zillow, creating a more seamless experience for the brokers and agents who use Zillow as a key component of their marketing efforts at no additional cost. Zillow Tech Connect: Reviews is expected to launch in the coming weeks and will use an easy-to-support API connection. Companies and brokerages interested in joining Zillow Tech Connect: Reviews can email [email protected] for more information. About Zillow, Inc. Zillow, Inc. (NASDAQ:Z) operates the leading real estate and home-related information marketplaces on mobile and the Web, with a complementary portfolio of brands and products that help people find vital information about homes, and connect with the best local professionals. Zillow's brands serve the full lifecycle of owning and living in a home: buying, selling, renting, financing, remodeling and more. In addition, Zillow offers a suite of tools and services to help local real estate, mortgage, rental and home improvement professionals manage and market their businesses. Welcoming 83 million unique users in September 2014, the Zillow, Inc. portfolio includes Zillow.com®, Zillow Mobile, Zillow Mortgages, Zillow Rentals, Zillow Digs®, Postlets®, Diverse Solutions®, Agentfolio®, Mortech®, HotPads™, StreetEasy® and Retsly™. The company is headquartered in Seattle.
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Reviews Radically Reshaping Real Estate?
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RatedAgent.com Launches New Design
  Newly redesigned website, www.RatedAgent.com, gives consumers free access to reliable, honest and un-manipulated feedback from actual past customers on real estate agents' service satisfaction. Behind the curtain of this site, the Real Excellence Program (REP) ™ and the Customer Service Platform offer consumers the Internet's most reliable source of Agent Ratings data. Only verified past clients of an actual closed transaction are invited to participate in service assessment with data, ratings and comments available on www.RatedAgent.com to enable consumers to make better, more informed decisions and choices. According to Kevin Romito, co-founder and President of RatedAgent and Quality Service Certification, Inc., "The new RatedAgent.com site offers consumers easy access to the industry's most accurate ratings and reviews of real estate professionals anywhere. Our unique technology and quality service assessment management program requests feedback from clients after every closing has occurred and the publication options of agent service performance do not allow for agent manipulation or selectivity of results. Consumers and agents are protected from fake, mischievous or misleading reviews. And companies can better manage service with metrics and real time reporting technology that cannot be done with other rating and review platforms - a real win-win-win scenario for consumers, companies and real estate professionals. Because the survey process is proactive, agents do not have to beg clients to go somewhere or register to provide their feedback – it's expected and delivered automatically!" In addition to a refreshingly new website, RatedAgent.com includes improved and simplified agent search functionality, updated consumer centric content and a mobile-responsive design to ensure a great user experience no matter what device they use. These new and improved elements will help more prospective home buyers and sellers find and select a real estate agent that best fits their needs while holding agents to the highest available standard of accountability and transparency. Agents and consumers also have tools to share agent profiles and results through their favorite social media services. About RatedAgent.com RatedAgent.com provides consumers with a true picture of what a real estate agent's previous clients had to say about them and the service they provided. The RatedAgent research based assessment process and data offered goes well beyond traditional friends and family testimonials.
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QSC Selects Agent of the Month
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RE/MAX Pines By The Sea Announces Affiliation With RatedAgent.com For Clients Seeking Real Estate In Cambria
Cambria, CA--Cambria Real Estate specialist Joe Prian, an owner and agent at RE/MAX Pines By The Sea in Cambria, CA has announced, beginning the first week of February, that his office will become affiliated with RatedAgent.com. Real estate agents associated with RatedAgent.com are given the opportunity to have their service rated by their clients. Those ratings are then displayed online. Being part of this new rating system gives perspective clients a sense of trust. All comments and ratings come from actual clients. In addition, the system is set up in a manner where real estate offices are continually audited, making it impossible for agents to selectively allow which transactions are allowed or not allowed. "We have to post the good and the bad," said Prian, who has been voted to the Cambria Chamber of Commerce board of directors for 2014 and 2015. "As a consumer, I get a little suspicious when all I see are high marks and no issues. It also gives us a chance to explain when something may not have gone right." Information available to consumers includes a customer satisfaction rating from the buyer and seller as well as any personal comments that may apply to their interaction with the agent. Information displayed on RatedAgent.com includes all customer reviews for the last three years. The real estate agents at RE/MAX Pines By The Sea have seen an unprecedented increase in property value, from 2012 through 2013, with an increase of 20-25 percent. According to Prian, several reports point to 2014 having 5.5% to 6.0% interest rates by year end and possibly another 5% to 6% increase in property value. "All in all, I think the coming year will be good for buyers and sellers with interest rates still low and values increasing," said Prian. Prian is also the 2014 vice president and Multiple Listing chair of the Scenic Coast Association of Realtors® (S.C.A.R.). With eight full-time agents, RE/MAX Pines By The Sea has the ability to serve the needs of a wide variety of customers in Cambria and the surrounding areas. Working as a team, the agents combine their experience, knowledge and training to deliver the highest level of professionalism while maintaining a close working relationship with each client. "Each agent has their own strengths and expertise," Prian said. "Our clients know that if they call or stop by our office that we are here to help, no matter what they are looking for. If their preferred agent is away, we have others that can assist them when needed." Prian is serving as a state committee member, Regional Representative for Professional Standards , and State Director for 2014. He is also serving as a board member for RESAFE, Real Estate Scams and Fraud Exposed for San Luis Obispo County for 2014 and 2015. Find information on featured properties, conduct a property search, find out about open houses in the area, or take a virtual tour of a listed property on our website.
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Tomie Raines, Inc. REALTORS Rating System Gives Consumers Final Word
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PSPAAR to Provide RealSatisfied Customer Satisfaction Platform to All of Its Primary REALTOR® Members
SOUTHERN PINES, NC – January 14, 2014 – The Pinehurst-Southern Pines Area Association of REALTORS® (PSPAAR) announced today that all of its Primary REALTOR® members will be provided the ability to listen more carefully to their customers using the RealSatisfied customer satisfaction platform. PSPAAR becomes the first Real Estate Association to adopt the RealSatisfied platform. "We're thrilled to be the first association to offer the RealSatisfied customer satisfaction platform," said Laurie Davis, President of PSPAAR. "As an association, our objective is to serve our members and the community, and providing our members with the ability to improve the overall quality of service they provide by systematically listening to customer input is consistent with that objective. We believe consumers want to give our members feedback and we are certain our members are ready to receive it." RealSatisfied, a service measurement platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both homebuyer and seller clients on behalf of Realtors® at the close of transactions. Surveys sent on behalf of PSPAAR members will be triggered automatically at the end of every transaction via an integration with the RealSatisfied API and the MLS RETS feed and will go live in the coming weeks. "The technical integration was painless from our side," noted Association Executive, Paula Nash. "We could not be more delighted with how easy RealSatisfied has made the process for sending the surveys and for collecting the information on behalf of our members. Our members will have complete access to all of RealSatisfied's Agent Pro tools to help them learn from their client's feedback and collect client recommendations for use in their marketing efforts." The tools include easy-to-use widgets for PSPAAR members to publish client recommendations on their own websites, share those recommendations automatically to Realtor.com® and to their social networks, and provides third party validation of customer satisfaction. "The tools provided are best in class," Davis added, "and the ultimate benefit for our association is that the aggregated data on how our members are performing, as a group, will help inform and improve our training and education." "We are truly delighted to work with PSPAAR on behalf of its members," said Jeff Turner, President of RealSatisfied. "PSPAAR shares our feeling that the focus of client feedback should not be simply collecting testimonials, but should instead be squarely placed on helping REALTORS® improve the quality of service they provide to the community. We're excited about working with them to make that goal a reality." About Pinehurst-Southern Pines Area Association of REALTORS® PSPAAR (Pinehurst-Southern Pines Area Association of REALTORS®) is located in Pinehurst North Carolina and serves 538 REALTOR® members. Media contact: Paula Nash, Association Executive, 910-692-8988 and Laurie Davis, President, (910) 690-8480. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States and Canada, RealSatisfied is the 3rd party customer satisfaction and service measurement platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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RealSatisfied Launches Free Version of Its Agent Ratings Platform
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New Social Features Launching at RealSatisfied
We've been working on some great new features and tools over the past quarter and are excited to be releasing them over the next week or so – starting with a major update this weekend. "So what's new?" you say... Testimonial Approvals: At your request, Testimonials will now require your approval prior to publishing to your profile page and feeds. You've always been able to remove them from your feed, but with more options to share, we want to make sure nothing is public until you want it to be. Read more about this process in our support article. Publish to Facebook and Twitter: As part of the Testimonial approval process you will have the option to connect your RealSatisfied account to Facebook and Twitter, enabling status updates and tweets when you receive a new Testimonial. We will be adding more publishing options in the very near future. This is just the beginning! Auditing and Response Validation: For some time now we have been analyzing survey responses and usage of RealSatisfied to identify potential issues relating to the audit and authenticity of responses. This update will see the release of our "Response Quarantine." You can read more about how this operates in our support article. All new Profile Page settings: including your Testimonial Approvals, Survey Responses, Publishing Services, Widgets and Feeds. We're thrilled to release these new features and are excited about the potential they hold for future benefits. We hope you are, too! If you have feedback, we would love to hear it – talk to us... To view the original post, visit the RealSatisfied blog.
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Let them Swear: In Search of Negative Feedback
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