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Real Living Leads Industry with Highest Customer Satisfaction Rating Two Years Running
IRVINE, Calif. (April 16, 2019) – Allan Dalton, CEO, Real Living Real Estate, announced that Real Living, the first national franchisor that gave clients the power to grade their customer service, received a 98 percent customer satisfaction rating for 2018, according to independent ratings service Quality Service Certification, Inc. (QSC). This is the second consecutive year that the Real Living Real Estate network placed well above the industry for customer satisfaction. Through Real Living's innovative Real Living 360 Service® program, network members ask customers to candidly rate the performance of their sales agent. QSC administers and validates these customer service satisfaction results following closed transactions for participating agents. Nearly 7,000 buyers and sellers were surveyed to measure the satisfaction of Real Living Real Estate network customers. "It's no surprise that the Real Living network scores so well," said Allan Dalton, CEO, Real Living Real Estate. "Our Real Living network Lifestyle Advisors are well qualified to meet the unique needs of their customers." Dalton added, "This distinction, plus our customized approach, puts our brand above the rest as demonstrated by the excellent results of this survey." In the results, a full 94 percent of home buyers and 91 percent of home sellers who worked with Real Living network sales associates reported being "very satisfied" with the results and service provided by their Real Living network real estate professional. According to the latest report from the National Association of REALTORS®, only 62 percent of buyers and 64 percent of sellers said they were very satisfied with the buying process and service provided by their real estate professional. The survey also found that 97 percent of Real Living network customers surveyed said they would likely use the same sales professional in the future and would recommend the same professional to a relative or friend. Chris Stuart, CEO, HSF Affiliates, congratulated the Real Living network for its QSC scores. "I'm so proud of our network of professionals for achieving these impressive results time after time." Stuart added, "This record-high 98 percent satisfaction rating speaks to the passion and dedication of the network to provide only the very best in customer care." About Real Living Real Estate Real Living Real Estate is a full-service real estate brokerage franchise company with a comprehensive and integrated suite of resources for franchisees and their sales professionals, as well as for consumers who work with them. In 2016 and 2017, Real Living Real Estate was named "Real Estate Agency Brand of the Year" in the ongoing Harris Poll EquiTrend® study; and was named "Most Loved" and "Most Trusted" real estate brand in the study in consecutive years. Real Living Real Estate earned a record 98 percent customer satisfaction rating for 2018, according to independent ratings service Quality Service Certification, Inc. Additionally, the Real Living brand and its innovative concepts were recognized by Entrepreneur magazine as well as by Inman News with several Inman Innovator Awards. Real Living Real Estate is a network brand of HSF Affiliates LLC, which is owned by HomeServices of America, Inc.™, a Berkshire Hathaway affiliate. Visit www.RealLiving.com.
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CINC (Commissions Inc.) Partners with Reach150, a SmartZip company, to Rollout Powerful Reach150 Testimonial and Referral Platform to Elite Teams and Brokers
PLEASANTON, Calif., Nov. 27, 2018 -- Reach150 is the easiest, fastest, most affordable way to build a stellar online reputation. CINC owners, agents and elite teams will be empowered to maximize the Reach150 opportunity via our new partnership. CINC (Commissions Inc.), the #1 real estate tech solution powering elite teams is now providing their CINC Owners an unlimited capability to collect and publish customer testimonials as part of the CINC platform. Additionally, each agent within the team gets a Reach150 Freemium version that enables them to publish up to three testimonials for free with the freedom to upgrade at any time. "It has always been our goal to build a complete technology platform that can efficiently and effectively empower any size real estate company: from marketing to lead generation, contract to closing," explained CINC SVP, Steve Murnin. "With the addition of Reach150 our agents, teams, and brokers can expand beyond the transaction and leverage their excellent client experience to help build trust, increase exposure, differentiate themselves and continue to grow their business." With Reach150, CINC teams will be able to use testimonials to grow online reputation, enhance SEO, and drive more referrals and organic leads. Because of the automation available, collection of the testimonials couldn't be easier. Murnin added, "Building additional pillars of income for our CINC clients is paramount for CINC. Reach150 with CINC will assist our clients in recruiting and adding additional closed transactions to their business." Because testimonials are automatically published on Reach150-powered websites and aggregated up hierarchically into the broker/lead's websites and broker/agent search websites, CINC elite teams will occupy prominent search listing positions and be easily and consistently found online. And at any time, brokers and teams can advance to Reach150 Pro and turn their testimonials into online ads for additional exposure. "We are thrilled to be aligning with CINC to bring our enterprise solutions to thousands of their elite brokers, team leads and agents," said Avi Gupta, CEO of SmartZip. "CINC has been a steadfast supporter of the value professional agents bring to the industry for years. Their forward-thinking, best-in-class technology approach and dedication to raising their teams above and ahead of the competition make Reach150's powerful testimonial and referral solutions a perfect addition to help their brokers attract top agents, amplify their elite teams' reputations and build trust from their clients. We are privileged to be part of CINC's core commitment to excellence as the #1 real estate tech solution." About Commissions Inc. (CINC) Founded in Marietta, Georgia in 2011, CINC (Commissions Inc.) is the leading provider of web-based real estate marketing and CRM software for elite agents and teams across North America. The solution includes a consumer website that integrates with local MLS data, a complete CRM platform that allows real estate agents to nurture clients and monitor their business, and access to three mobile apps (CINC Agent App, ETTA, and Open Houses by CINC). Built with the support and input of some of North America's top brokers, CINC powers the business for thousands of agents and connects them with millions of consumers every month. About SmartZip Analytics, Inc. SmartZip Analytics is the pioneer and leader in data-driven marketing solutions for real estate, lending, and related industries. SmartZip's SmartTargeting platform uses patent-pending predictive analytics, multi-channel marketing automation, and smart CRM to identify top home seller prospects, engage them through targeted marketing campaigns, and ultimately close more business with smart nurturing and prospecting tools. It also integrates the Reach150 system that automatically requests and publicizes client-generated testimonials and referrals to help real estate teams and professionals boost their reputation, online presence, and word-of-mouth business. Together, SmartTargeting and Reach150 help enterprises and professionals across the real estate ecosystem efficiently grow their business with the targeted acquisition of new, repeat and referral customers.
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CRMLS Adds RealSatisfied to the CRMLS Association Product Co-Op, Providing Easy Access to the Leading Customer Satisfaction Platform
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Reach150 Partners with Cloud CMA to Enhance Agent Credibility on Real Estate Market Reports
PLEASANTON, Calif., April 18, 2017 -- Reach150, a referral management platform focused on relationship businesses which was recently acquired by SmartZip, announced today a partnership with Cloud CMA, a cloud-based reporting system for real estate professionals that automatically creates comparable market analysis (CMA) reports on residential real estate. With the partnership, subscribers to both Reach150 and Cloud CMA are now able to see all of their Reach150 testimonials in the Cloud CMA-generated reports. This merge of information further strengthens the professional's credibility and presentation using the power of recommendations from their past clients. "We partner with companies where we can lend to the cause of helping real estate agents elevate their brand, generate referral business and close new customers," said Dan Hodges, Founder of Reach150, a SmartZip company. Reach150 has a systematic and simple way to help real estate agents grow their business through referrals. It includes an intuitive mobile app that easily requests, reviews and publishes recommendations from past clients, turning them into powerful online advertising campaigns directed at their sphere of influence as well as to residents in their local area. The system also includes branded profile pages that are continually updated with the new recommendations, which strengthens the user's online reputation, enhances search engine rankings and can ultimately yield more clients. Cloud CMA is a web-based, report generating application designed for real estate professionals to create custom client handouts for buyers and sellers. Report sets include a Comparative Market Analysis (CMA), Buyer Tour, Property Report, and Flyers. Cloud CMA merges data from the MLS with various web sources such as WalkScore, Yelp, Panaramio and more to generate content rich reports. Reports can be printed or viewed as an interactive iPad® presentation. "The CMA is such a big part of an agent's listing presentation and we believe Cloud CMA provides the best in class solution. We are also big fans of Reach150 and have seen each system produce success for our agents. We're thrilled they have partnered together. They are two remarkable companies enhancing the value of both of their products," said Tom Tognoli, founder, President and CEO of Intero Real Estate Services. "Reach150 has done a stellar job at taking what agents have been doing offline for decades – gathering client testimonials – to a strategic and systematic online approach. Reusing their persuasive testimonial content in our CMA reports adds to our end goal of getting agents to a signed listing agreement," said Greg Robertson, co-founder and President of W+R Studios (creators of Cloud CMA). SmartZip recently announced the acquisition of Reach150. SmartZip is working on folding the Reach150 referral marketing tools and content into its SmartTargeting predictive marketing platform, giving users an easier way to leverage user-generated testimonials and referrals to accelerate their business. ABOUT REACH150, A SMARTZIP COMPANYReach150 is the leader in referral management, providing relationship businesses with a systematic and simple way to generate more referrals and close more business. Ninety-two percent of individuals trust referrals from people they know and are six times more likely to do business with them. Reach150 helps people grow their business by proactively building their online reputation, promoting proof of their excellent service, and nurturing their most important relationships. ABOUT SMARTZIP ANALYTICS, INC.SmartZip Analytics is a national leader in predictive marketing solutions for real estate, lending and related home service industries. Using patent-pending home intelligence, predictive analytics and automated marketing campaigns, SmartZip's SmartTargeting platform offers an integrated solution that can identify top home seller prospects accurately, engage them through targeted online and offline marketing campaigns, and help close more business with smart nurturing and prospecting tools. In addition, leading national real estate and financial companies, including ZipRealty.com, foreclosure.com, HomeSnap, Envestnet|Yodlee, RealtyStore.com and others rely on SmartZip's best-of-breed analytics for their products and online businesses. SmartZip is backed by Intel Capital, Claremont Creek Ventures, Crest Capital, Javelin Venture Partners, Cue Ball Capital, Toba Capital and ORIX Growth Capital, and is headquartered in Pleasanton, CA. ABOUT W+R STUDIOS Founded in 2008, W+R Studios is a privately held web software company located in Huntington Beach, California. The company focuses on creating the next generation of web-based software solutions for the real estate industry. By providing a "less is more" approach to software design, elegant user interfaces, and using the latest in agile programming, W+R Studios' software applications are at the same time powerful, yet accessible to everyone. Co-founders Dan Woolley and Greg Robertson have over 24 years of experience each developing and marketing real estate software solutions.
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Placester Grows Internationally with RealSatisfied's Continued Canadian Expansion
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CENTURY 21 Canada partners with RealSatisfied and becomes the first real estate brand to launch agent review technology nationally
Vancouver, BC (October 31, 2016) – CENTURY 21 Canada has teamed up with RealSatisfied to provide more than 400 franchise offices with access to the RealSatisfied Customer Satisfaction Platform. This broad integration is the first time that a Canadian real estate organization has enabled agent reviews on a national level. Designed exclusively for the real estate industry, RealSatisfied is a performance evaluation and customer satisfaction platform which sends surveys to home buyers and sellers on behalf of their agents when transactions close; agents and companies are then empowered to share the resulting ratings and client testimonials using the most open syndication technology on the planet. "As an organization that is committed to delivering exceptional service, we know how important third party endorsements are to our consumers; we want them to feel as informed and comfortable as possible when choosing a REALTOR and RealSatisfied makes that easier than ever," said Jack Miller, Chief Technology Officer, CENTURY 21 Canada. "The level of detail that their surveys collect, gives our potential clients the insights that they want and need, while allowing our franchisees and sales representatives to continuously improve and enhance the customer experience." RealSatisfied also powers agent reviews for the CENTURY 21 brand in the United States, and has seen tremendous success with nationally recognized awards in customer satisfaction. "We were proud to announce our launch with CENTURY 21 Canada, on the eve of their 40th Anniversary in Vancouver," stated Jeff Turner, President, RealSatisfied. "Our relationship with CENTURY 21 in the United States is long standing, and we're honored and excited to mirror that partnership in Canada. Our French survey translations, which we just recently launched in Canada, were provided by CENTURY 21 Canada so we have already established an excellent working relationship and we're looking forward to a long and healthy one." About CENTURY 21 Canada® Century 21 Canada Limited Partnership (century21.ca) is a real estate master franchisor with complete rights to the CENTURY 21® brand in Canada. The CENTURY 21 System is the world's largest and most recognized residential real estate franchise sales organization with approximately 6,900 independently owned and operated franchised broker offices worldwide and over 101,000 sales professionals. CENTURY 21 provides comprehensive technology, marketing, training, management, and administrative support for its members in 78 countries and territories worldwide. About RealSatisfied Based in Sydney, Australia with operations in Australia, the United States, and Canada, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform built specifically for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com. RealSatisfied is a division of Placester Inc. learn more at www.placester.com. With RealSatisfied providing the consumer-facing value of testimonials and reviews, CENTURY 21 Canada will continue to innovate and grow its market share of customer satisfaction nationally.
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Placester Acquires RealSatisfied to Increase Business Intelligence for Brokers
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RealSatisfied Announces Syndication Partnership with the HAR.com
Houston, Texas — March 08, 2016 —RealSatisfied announces a partnership with the Houston Association of REALTORS® (HAR), which supports 32,000 active members and operates HAR.com, which is one of the most successful consumer facing websites - among the top 20 real estate websites in the nation. “HAR prides itself on delivering what the consumer wants,” said Bob Hale, CEO of the Houston Association of REALTORS®. “Agent ratings and client feedback are some of the most important factors consumers consider in selecting an agent. We took the lead with agent ratings in 2009 and we are delighted we can continue to serve both Texas REALTORS® and consumers who look to us for information through our relationship with RealSatisfied to incorporate its feedback into our platform.” RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, will now provide a custom feed to HAR.com that maps RealSatisfied results to the measures HAR has been collecting for the last six years. HAR.com displays ratings for Overall Satisfaction, Competency, Market Knowledge, Communication and “My Experience.” The ratings and testimonials from RealSatisfied will behave exactly like those collected by HAR.com on behalf of its members and will be similar in behavior to the new “detailed ratings” features recently launched by RealSatisfied. “We could not be more excited about working with HAR.com,” said Jeff Turner, President of RealSatisfied. “Because our surveys are so detailed, we were able to map to HAR’s existing measures and provide our mutual customers with another outlet for their survey results. Bob and his team have been doing this longer than anyone. They pioneered the public display of agent performance ratings, so we are proud to be associated with the Houston Association of REALTORS® in this way.” All HAR members who are using RealSatisfied can show their ratings on HAR.com. Agents with profiles on HAR.com will simply need to input their RealSatisfied “vanity key” to be able to instantly have their ratings and testimonials appear on HAR.com. Additionally, all RealSatisfied users in Texas can claim their profile on HAR.com through the “Find A Pro” feature on the HAR.com website. To sign up now, visit: http://www.har.com/agentmax/signup About the Houston Association of REALTORS® The Houston Association of REALTORS® operates Homes And Rentals (HAR.com), which is a statewide real estate search website and one of the most frequently visited real estate sites in the state of Texas. Founded in 1918, the Houston Association of REALTORS® (HAR) is a member organization of real estate professionals engaged in every aspect of the industry. It is the largest individual membership trade association in Houston, as well as the second largest local association/board of REALTORS® in the United States. You may learn more about Homes And Rentals at http://www.har.com. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, and Canada, RealSatisfied is the third party customer satisfaction and performance evaluation platform built specifically for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit http://www.realsatisfied.com.
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RealSatisfied Announces Partnership with The San Antonio Board of REALTORS® (SABOR)
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Lone Wolf and RankMyAgent Partner to Eliminate the Guessing Game When Choosing an Agent
  Cambridge, ON (February 24, 2016) — Today, Lone Wolf Real Estate Technologies (“Lone Wolf”), the North American leader in real estate solutions and services, announces a new partnership with RankMyAgent that will streamline the post-transaction review process for home buyers and sellers working with a real estate professional. When it comes to choosing a real estate agent, there is certainly no shortage in options. Every corner a buyer or seller turns, they are greeted by a new face campaigning for their business. With so many options, how do you know where to turn? For many, it often comes down to a game of eenie, meenie, miny, moe. With so many unknowns, this far-too popular method of choosing an agent often leads to a more stressful real estate experience. A Toronto, Ontario-based company is eliminating the need for this guessing game with their platform, RankMyAgent. Designed to facilitate the real estate process, RankMyAgent connects homeowners with highly rated, user-endorsed real estate agents and resources. The recent partnership with Lone Wolf, puts this platform directly into the hands of potential users – a win-win for agents and home buyers and sellers. “The prominence of the internet in the home buying and selling process makes it crucial for real estate professionals to have positive online profiles and reviews,” says Brian Friemel, Executive Vice President, Brokerage Services at Lone Wolf. “The opportunity to connect our brokerages with survey providers eliminates the need for duplicate data entry and reduces work for the agent. Ease of use for agents and value to buyers and sellers are top priorities for our Partner Services department.” When a transaction is completed with a closed date, RankMyAgent survey invitations are automatically triggered to send via email to the home buyer or seller on the agent’s behalf. The Application Programming Interface (API) integration between Lone Wolf’s back office management platform, brokerWOLF, and RankMyAgent makes that possible. When a buyer or seller receives the email they are able to quickly submit a review which will assist other buyers and sellers and benefit the agent. “Lone Wolf’s back office management system is an invaluable engine that will amplify RankMyAgent’s strong growth trajectory. We are thrilled to partner with Lone Wolf to offer our clients the next level of real estate service,” says Founder and President of RankMyAgent.com, Riti Verma. About Lone Wolf Real Estate Technologies Lone Wolf Real Estate Technologies Inc. is the North American leader in real estate solutions and services with nearly 10,000 offices and over 250,000 agents utilizing their fully integrated product lines. Lone Wolf’s Complete Enterprise Solution is comprised of its core products and services – brokerWOLF back office management solution, WOLFconnect front office management solutions, globalWOLF website solution, loadingDOCS paperless office solution, mobileWOLF mobile solution, WOLFmedia ad revenue generation service, WOLFwatch accounting service and Lone Wolf’s newest service specific to the agent marketplace, agentWOLF. The Complete Enterprise Solution is ideal for real estate offices looking to seamlessly manage their data from the back office to the front office to brokerage and agent websites, providing a single point of entry for data, significant time savings and profitability opportunities. The Complete Enterprise Solution is an invaluable component of a successful real estate brokerage. Lone Wolf has offices in Cambridge, ON, Langley, BC, Las Vegas, NV and Show Low, AZ. For more information please visit www.lwolf.com.
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Realtor.com® builds on trusted listing platform to deliver industry's most reliable resource for learning about agents
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RealSatisfied Set to Power the Miami Association of REALTORS® 40,000+ Members with Customer Satisfaction Platform
MIAMI, FLORIDA, NOVEMBER 02, 2015 — The Miami Association of REALTORS® (MIAMI), the largest local REALTOR® association in the United States, announced today that its 40,000+ members will be given access to the RealSatisfied customer satisfaction platform for collecting evaluations of their performance. "MIAMI prides itself on providing the best, leading-edge products and services to our members," said Teresa King Kinney, CEO of the MIAMI Association of REALTORS. "RealSatisfied will help our members better serve consumers, contributing to enhanced performance and success. We are excited to add RealSatisfied to our more than 100 premium products and services that position our members to compete and excel in today's market." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. Reminders to send a survey will be triggered automatically at the end of every transaction via an integration with the RealSatisfied API and the MIAMI Real Estate Transaction Standards (RETS) feed, scheduled to go live November 2, 2015. "The evaluation process that MIAMI used was rigorous and thorough," said Jeff Turner, President of RealSatisfied. "It has been clear from the beginning that Teresa and her team are serious about bringing only the best products and services to their members. We are excited to have passed the test and look forward to working with them to further the conversation around agent performance and to provide their members with the best experience possible." The tools include easy-to-use widgets for MIAMI members to publish client recommendations on their own websites or share those recommendations automatically to third party services. They can also share to their social networks, and provide third party validation of customer satisfaction. "The amount of detail contained in the survey responses is substantial," said Teresa King Kinney, "we were impressed with the how easy the platform is to use and how simple they have made sharing the customer satisfaction data and testimonials. Their approach to data ownership is refreshing and one that we support." About the Miami Association of REALTORS® The MIAMI Association of REALTORS® was chartered by the National Association of Realtors in 1920 and is celebrating 95 years of service to Realtors, the buying and selling public, and the communities in South Florida. Comprised of six organizations, the Residential Association, the Realtors Commercial Alliance, the Broward County Board of Governors, the Jupiter Tequesta Hobe Sound (JTHS) Council, and the YPN Council and the award-winning International Council, it represents more than 40,000 real estate professionals in all aspects of real estate sales, marketing, and brokerage. It is the largest local Realtor association in the U.S., and has official partnerships with more than 130 international organizations worldwide. MIAMI's official website is http://www.miamire.com. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, and Canada, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform built specifically for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit http://www.realsatisfied.com.
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RealSatisfied Passes 100,000 Consumer Satisfaction Surveys Returned, Now Holds More Than 4.1 Million Pieces of Real Estate Specific Data
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LBAR Launches Customer Satisfaction Data on LBAR.com
June 17, 2015--Lexington-Bluegrass Association of REALTORS® (LBAR) announces today that www.LBAR.com will now have customer satisfaction data on the member profile pages of www.LBAR.com. The data is powered by RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry. In April, LBAR announced the new member benefit where the association's 2,400+ members are provided full Agent Pro access to the RealSatisfied. LBAR becomes the first REALTOR® association to provide this level of account access to its members. Now, LBAR members will have the option to publish their data on www.LBAR.com. As the region's leading advocate for homeownership, Lexington-Bluegrass Association of REALTORS® (LBAR) understands the value and joy of owning a home. LBAR represents more than 2,500 REALTORS® located in Anderson, Bath, Bell, Bourbon, Clark, Clay, Elliott, Fayette, Franklin, Harrison, Jackson, Jessamine, Knox, Laurel, Menifee, Montgomery, Nicholas, Powell, Rowan, Scott, Whitley, and Woodford Counties. Visit www.LBAR.com or call 859-276-3503 for buying and selling resources and real estate listings. For additional information please contact Elaine Hangis, LBAR Chief Executive Officer (859-276-3503 or via e-mail,elaine[at]lbar.com). About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the third party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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Northern Kentucky Multiple Listing Service Integrates RealSatisfied to Provide Customer Satisfaction Survey Notifications to All Members
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Lexington-Bluegrass Association of REALTORS® to Offer 2,400+ Members Pro Level Access to RealSatisfied
Lexington-Bluegrass Association of REALTORS® (LBAR) announced today that its 2,400+ members will be provided full Agent Pro access to the RealSatisfied customer satisfaction platform for collecting evaluations of their performance. LBAR becomes the first REALTOR® association to provide this level of account access to its members. "LBAR is pleased to partner with RealSatisfied to provide our members with the most comprehensive customer satisfaction platform available," said Larry Freels, 2015 President of LBAR. "LBAR strives to be on the forefront of technology so we are pleased to offer this benefit to our membership. LBAR recognizes the consumers desire to measure and gauge the performance of their Realtor." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. Reminders to send a survey will be triggered automatically at the end of every transaction via an integration with the RealSatisfied API and the LBAR Real Estate Transaction Standards (RETS) feed, scheduled to go live April 1, 2015. "The decision to provide Agent Pro accounts to all LBAR members is a testament to their leadership's commitment to their members and their faith in our platform," said Jeff Turner, President of RealSatisfied. "Throughout the decision process, the focus of the LBAR team was fixed solely on providing value to members through quality client feedback. The leadership at LBAR never wavered from that and we're excited to have been chosen to deliver that value." The tools include easy-to-use widgets for LBAR members to publish client recommendations on their own websites or share those recommendations automatically to Realtor.com® (Realtors® only). They can also share to their social networks, and provide third party validation of customer satisfaction. "In addition to the quality of information provided to our members," said President Larry Freels, "we were impressed with the how easy the platform is to use and how simple they have made sharing the customer satisfaction data and testimonials. Their approach to data ownership is refreshing and one that we support." About Lexington-Bluegrass Association of REALTORS® As the region's leading advocate for homeownership, Lexington-Bluegrass Association of REALTORS® (LBAR) understands the value and joy of owning a home. LBAR represents more than 2,400 REALTORS® located in Anderson, Bath, Bell, Bourbon, Clark, Clay, Elliott, Fayette, Franklin, Harrison, Jackson, Jessamine, Knox, Laurel, Menifee, Montgomery, Nicholas, Powell, Rowan, Scott, Whitley, and Woodford Counties. Visit www.lbar.com or call 859-276-3503 for buying and selling resources and real estate listings. For additional information please contact Elaine Hangis, LBAR Chief Executive Officer (859-276-3503 or via e-mail, elaine[at]lbar.com). About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the third party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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Cloud CMA Adds Agent Ratings and Reviews Pages from RealSatisfied and Zillow
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More Than 1 Million Real Estate Professional Reviews Now on Zillow
SEATTLE, Feb. 10, 2015 -- Zillow, Inc., the leading real estate information and home-related marketplace, today announced that consumer-submitted content has reached a new milestone as more than one million reviews of real estate professionals have been published on the site. The ability to post reviews on agents, mortgage and other real estate professionals on Zillow launched in December 2010, but the content submission rate has significantly accelerated in the past 12 months. The number of reviews has nearly doubled since January 2014 and exceeded one million reviews at the end of January 2015. "Reviews have become incredibly important to consumers," said Amy Bohutinsky, Zillow chief marketing officer. "We know home buyers are often starting their home search online – and reviews are playing a crucial part in the selection process as they search for the real estate professionals to help them, whether they are looking for an agent, mortgage expert or other real estate professional. Zillow offers an easy place for consumers to search through a pool of extremely qualified candidates using feedback from other consumers." "My reviews on Zillow serve as an interview with prospective clients without being there in person," said Samer Kuraishi, senior vice president of A-K Real Estate in Washington, D.C. and a Zillow Premier Agent with 360 reviews. "There's no better testimonial than your peers or customers providing feedback about your service. Reviews also help showcase your personality and strengths and help demonstrate that you want to be part of this meaningful transaction. Reviews have become an important part of our marketing." Zillow created a moderation process to ensure the reviews on Zillow are high quality and credible. In order to post a review, every reviewer must have a Zillow account and must specify what service the agent provided. Finally, all reviews are screened through proprietary Zillow fraud filters and read by a dedicated Zillow team. In December 2014, Zillow made all reviews available to agents, brokers and MLSs to publish on their sites through Zillow Tech Connect: Reviews. Now agents and brokers can showcase the same reviews found on Zillow on their personal websites for free. Companies and brokerages interested in joining Zillow Tech Connect: Reviews can email techpartnerships[at]zillow.com for more information. About Zillow, Inc. Zillow, Inc. (NASDAQ:Z) operates the leading real estate and home-related information marketplaces on mobile and the Web, with a complementary portfolio of brands and products that help people find vital information about homes, and connect with the best local professionals. Zillow's brands serve the full lifecycle of owning and living in a home: buying, selling, renting, financing, remodeling and more. In addition, Zillow offers a suite of tools and services to help local real estate, mortgage, rental and home improvement professionals manage and market their businesses. Welcoming more than 73 million unique users in December 2014, the Zillow, Inc. portfolio includes Zillow.com®, Zillow Mobile, Zillow Mortgages, Zillow Rentals, Zillow Digs®, Postlets®, Diverse Solutions®, Mortech®, HotPads®, StreetEasy® and Retsly™. The company is headquartered in Seattle.
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Lone Wolf Integrates RealSatisfied to Simplify the Customer Satisfaction Workflow for Real Estate Brokers
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MLS PIN Becomes First MLS to Directly Support the RealSatisfied Customer Satisfaction Platform
Sydney, NSW, Australia – January 20, 2015 – MLS Property Information Network, Inc (MLS PIN) announced today that it will provide all of its customers with complimentary and special access to the RealSatisfied customer satisfaction platform for collecting evaluations of their performance beginning today. MLS PIN, with more than 33,000 customers, becomes the first large MLS to support the RealSatisfied SaaS platform. "The decision to offer the RealSatisfied customer satisfaction platform was an easy one to make," said Kathleen Condon, President and CEO of MLS PIN. "We've had customers requesting this tool for evaluations and marketing of their business for some time now." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of real estate professionals at the close of transactions. Reminders to send a survey will be triggered automatically at the end of every transaction via an integration with the RealSatisfied API and an MLS PIN RETS feed. "MLS PIN understood, almost immediately, that there was a growing need for the service we provide," noted Jeff Turner, President of RealSatisfied, "And they also understood how important their role was in this process. The reminder to send a survey is a critical part of the success of a customer satisfaction program at this level." The RealSatisfied service includes easy-to-use widgets for MLS PIN customers to choose to publish client recommendations on their own websites, share those recommendations automatically to REALTOR.com® and to their social networks, and provides third party validation of customer satisfaction. "The tools RealSatisfied provides are modern and intuitive," Condon added. "The fact that they put ownership of the evaluation data in the hands of the agent or broker is unique. We know our customers who opt to use the product are going to enjoy the service they provide." "The relationship with MLS PIN is an exciting one," said Phil Kells, CEO of RealSatisfied. "This is our first direct MLS relationship and as such, it's special for us. We are looking forward to working with MLS PIN customers to help them understand their performance in the transaction and promote the great work they do on behalf of their clients." About MLS Property Information Network, Inc. (MLS PIN) MLS Property Information Network (MLS PIN) is a privately REALTOR® owned multiple listing service with approximately 33,000 participants and subscribers throughout New England, which manages a comprehensive database of more than 30,000 listings for sale. It is the largest MLS in New England, and one of the largest in the nation. About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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BeachesMLS Becomes First Association-owned MLS to Offer RealSatisfied Customer Satisfaction Platform
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CENTURY 21® USA Chooses The RealSatisfied Customer Satisfaction Platform To Power Its Quality Service Survey Program
MANLY, NSW, AUSTRALIA – January 13, 2015 – RealSatisfied will now power an enhanced customer feedback program that launched January 8, 2015 today to the entire CENTURY 21® System in the United States. The new system will greatly improve the capabilities of the existing CENTURY 21® Quality Service Survey (QSS) program. "We're proud to be the customer satisfaction platform of choice for CENTURY 21®," says Phil Kells, CEO of RealSatisfied. "CENTURY 21® has been committed to measuring customer satisfaction for many years, and winning multiple national awards in the process, so we were excited to learn that we could meet their stringent requirements right out of the box with our service." CENTURY 21® Real Estate swept the 2014 JD Power Home Buyer/Seller Satisfaction awards by receiving the highest ranking among national real estate companies across all four customer satisfaction segments in the study, including: First-Time Home-Buyer Satisfaction, Repeat Home-Buyer Satisfaction, First-Time Home-Seller Satisfaction and Repeat Home-Seller Satisfaction. According to the CENTURY 21® launch announcement, there are multiple enhancements provided by the RealSatisfied SaaS platform. These enhancements include, a more detailed satisfaction survey, reflective of the entire transaction process, improved agent dashboards, testimonial syndication capabilities to CENTURY21.com, realtor.com, Facebook, Twitter and agent websites, the ability to benchmark satisfaction results to the industry, highlighting service successes and uncovering areas for improvement, and a complaint escalation process to allow for quicker response to any consumer frustrations. "Every office and every agent in the CENTURY 21® System will be given full access to the RealSatisfied platform," Jeff Turner, RealSatisfied President explains. "The CENTURY 21® launch will add over 50,000 agents to our service. We couldn't be more thrilled." RealSatisfied is a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry. Beginning January 8, 2015, RealSatisfied will automatically send customer satisfaction surveys to both home buyer and seller clients on behalf of agents who are affiliated with CENTURY 21® via an integration with CREST EDGSM. A successful pilot was already completed with CENTURY 21® Award in California and CENTURY 21® Redwood in Virginia. "Given the complexity of an integration of this size," Phil Kells adds, "we're not sure the preparation for this launch could have gone much smoother. The team at CENTURY 21® are top notch and we're looking forward to introducing agents across the CENTURY 21® system to the benefits of the RealSatisfied platform." About RealSatisfied Based in Sydney, Australia with operations in Australia, United States, Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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Announcing the Best of Trulia Award! Because You Earned It
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Dilbeck Real Estate Launches Platinum Advantage Customer Satisfaction Initiative Powered by RealSatisfied
PASADENA, CA – December 2, 2014 – Along with an affiliation with Leading Real Estate Companies Of The World, updated branding, and a renewed commitment to "Consistently Exceeding Expectations," Dilbeck Real Estate announced a new agent performance and customer satisfaction program called, "Platinum Advantage." The new initiative is powered by real estate customer satisfaction leader, RealSatisfied. "When we made the decision to become part of Leading Real Estate Companies of The World, we also renewed our already strong commitment to providing high standards of performance for our clients," said Mark Dilbeck, CEO of Dilbeck Real Estate. "We created Platinum Advantage as a way to highlight that commitment and went in search of the best customer satisfaction platform on which to build it. Our Management Team vetted systems from multiple countries and agreed that RealSatisfied is the best real estate agent performance evaluation platform on the market today. They are way ahead of their competitors." RealSatisfied, a performance evaluation and customer satisfaction platform designed exclusively for the real estate industry, sends customer satisfaction surveys to both home buyer and seller clients on behalf of REALTORS® at the close of transactions. Beginning December 1, 2014, surveys will be triggered at the end of every transaction by Dilbeck Real Estate. The tools Real Satisfied provides to brokers include easy-to-use widgets for agents to publish client recommendations on their own websites, share those recommendations automatically to Realtor.com® and to their social networks, and provides solid third party validation of customer satisfaction. In addition, RealSatisfied provides brokers with a comprehensive dashboard for analyzing survey results, managing team members and escalating problems with transactions when they are uncovered by the surveys. "RealSatisfied is also committed to working efficiently with our other platform partners; like Tribus for integration of agent testimonials, and Lone Wolf for the automatic triggering of survey invitations at the close of a transaction," commented Lynn Kornmann, CFO of Dilbeck Real Estate. "This was a critical factor in our decision to choose RealSatisfied. Quite frankly, they have made this painless for us." "Dilbeck Real Estate was built on a strong, positive set of core values," said Jeff Turner, President of RealSatisfied. "Those core values are what have driven their desire to consistently exceed expectations. We are delighted they've chosen us as their partner, and happy to help them make sure they deliver the highest quality service with every single real estate transaction." About Dilbeck Real Estate Los Angeles-based Dilbeck Real Estate is a highly respected brokerage with annual residential and commercial sales of nearly $1.5 billion. With roots dating back to 1950, the company's 14 offices and approximately 600 associates cover most of the greater Los Angeles area, with access to mortgage, title and escrow services. About RealSatisfied Based in Sydney, Australia with operations in The United States, Australia, Canada and Singapore, RealSatisfied is the 3rd party customer satisfaction and performance evaluation platform for the real estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. To learn more about RealSatisfied, visit www.realsatisfied.com.
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Zillow to Launch Zillow Tech Connect: Reviews
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Reviews Radically Reshaping Real Estate?
Austin, TX, October 30, 2014 -- Nearly nine out of 10 of people now trust online reviews as much as personal recommendations. The New York Times went so far as to say, "If you provide a service or sell a product and you are not reviewed, you might as well not exist." More specific to real estate, a recent survey from Google shows two in three customers "researched prospective real estate agents extensively online prior to working with them." According to Real Estate Confronts Agents Reviews, a White Paper released today by T3 Experts, these are among the primary reasons online reviews are significantly affecting the income of top agents and teams. Real Estate Confronts Agents Reviews summarizes several years of research, in addition to the results of a survey T3 Experts conducted earlier this year. Other highlights from the White Paper: 88 percent have used online reviews; nearly 9 out of 10 people now trust online reviews as much as personal recommendations, and 15 percent search online for a local business "almost every day" (this statistic was 7 percent in 2013). "The survey results show that agent reviews are increasingly affecting who wins and who loses in real estate, and to a fairly dramatic extent, " said T3 Experts Co-Founder and New York Times best-selling author Stefan Swanepoel. Other key findings from the survey: while agents think reviews are important, most are not generating sales from them; agents need help understanding, implementing and executing strategies that lead to transactions; Social Media sites showed surprising strength and can be legitimate sources of leads; portals (primarily Zillow and, to a lesser extent, Trulia) play a crucial role in in this process, and "top lead generators" outperform typical agents by a factor of as much as nearly 3X (and that performance gap widens at higher levels of production). "One of the most significant trends affecting business today is the rise of the 'information-empowered consumer,'" added Swanepoel. "People want information on everything, all the time. And ratings and reviews are a large part of this trend. To show how far this trend has evolved, consider this: the online taxi service Uber now lets their drivers rate their passengers, and they share those ratings across their system. Stop and think about that: Uber drivers are rating people at how well they perform as taxi passengers. If we're being rated at that micro level, I think it's safe to assume we're going to be rated as real estate professionals. What does this mean for agents and teams? What are the things they should and should not be doing to leverage this trend to their advantage? These are the things Real Estate Confronts Agent Reviews addresses. The intent is for the White Paper to be the go-to reference for any top agent or team looking to increase their financial results using agent reviews as the driver of that increased revenue." Real Estate Confronts Agent Reviews may be downloaded at http://t3experts.com/t3-reviews. The survey may be downloaded at http://t3experts.com/reviews-survey. T3 Experts was founded by Swanepoel, Jack Miller and Michael McClure. The firm helps top agents and teams build their incomes by implementing systems and best practices.
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RatedAgent.com Launches New Design
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QSC Selects Agent of the Month
  Real estate professional, Linda Woolery of Carol Jones REALTORS®, Mount Vernon, MO, has received national recognition as Agent of the Month by Quality Service Certification, Inc.  Linda was selected for this honor from among QSC’s 22,000+ members. Singled out because of her results from customer satisfaction surveys administered by Leading Research Corporation (LRC), Linda has attained a flawless record of consistently earning 100% client service satisfaction. This last year, she was granted the Quality Service Certified® Platinum status, representing the highest level of service achievement in the real estate industry. Client feedback from the surveys becomes a part of Linda’s credentials.  An overall satisfaction rating, detailed survey results and customer comments are publicly displayed on her consumer website profiles at www.ratedagent.com and www.QualityService.org where buyers and sellers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction. “No professional achievement is as important as the delivery of exceptionally satisfying service, and the QSC status is the only recognition in the real estate industry based upon independently validated, measurable service quality and customer satisfaction results. 100% service satisfaction like Linda Woolery has achieved is just awesome,” says Larry D. Romito, CEO of QSC. When asked about her service Linda said, “Overall service and satisfaction is what I have always tried to give to each of my clients. Since teaming up with QSC, I have been able to take my customer service to the next level. It is one of the best learning tools I have had as a Realtor and by offering it as a service to my clients, it separates me from the competition.” About Carol Jones Realty Carol Jones Realtors was founded in 1983 and is a full-service residential real estate market leader in southern Missouri, with 220 agents in eight offices. Carol Jones Realtors represents both buyers and sellers in the purchase or sale of residential and commercial properties, new construction, elegant homes, and investment properties. For more information, visit CarolJones.com. About Quality Service Certification, Inc. (QSC) Quality Service Certification, Inc., based in San Juan Capistrano, California, is recognized as the real estate industry’s earliest advocate and the leading provider of independently administered customer satisfaction surveys. With a 16 year history and several million post-closing surveys sent, QSC’s unique “closed” survey process ensures that consumers access legitimate reviews from actual home sellers and buyers reports on past customer satisfaction.  QSC is the only source for objective and validated agent ratings designed to help consumers make informed choices in selecting real estate professionals. For more information contact QSC at 888-547-4772.
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RE/MAX Pines By The Sea Announces Affiliation With RatedAgent.com For Clients Seeking Real Estate In Cambria
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Tomie Raines, Inc. REALTORS Rating System Gives Consumers Final Word
East Lansing, MI (January 14, 2014)--Transparency in the real estate world seems to be a very hot industry discussion right now. According to the National Association of REALTORS® website, NAR has started testing an agent rating program based only on client reviews in the last year and yet it was over eight years ago that Tomie Raines, Inc. REALTORS, a leader in the greater Lansing real estate market since 1977, became one of the first real estate companies to offer the Quality Service Certified® rating system. They have expanded their use of customer feedback with ratings and verbatim comments posted on tomieraines.com, QualityService.org, and now RatedAgent.com. Eight years later, it is still mandatory that all Tomie Raines, Inc. agents opt into the Quality Service Certified program which allows the REALTOR to be rated openly online, whether good or bad. The president and owner of Tomie Raines, Inc., Debbie Barnett, was ahead of the curve when it came to the concept of total service transparency, as most companies still don't want to allow for negative comments on their websites. "High standards in customer service and accountability have always been important to me and I want to be sure that our agents, who are all independent contractors, feel similarly," said Barnett. "Using the QSC rating system, I can monitor how my agents are serving their clients. I can even coach an agent who may have received a lower score for a particular service issue, which offers our agents the chance to continually grow and improve." "My QSC rating paves the way for building trust and confidence from the very start. The QSC reviews and ratings are from my past clients who were surveyed by an independent, unbiased, and trusted source and consumers connect to my business because they can see my proven track record of success and results," said Lisa Fletcher, Realtor®, Associate Broker, ABR®, CNE®, CRS®, E-Pro®, GRI, SRES, QSC®. Debbie Barnett's business influence extends beyond real estate. She recently returned from the Small Business Association of Michigan's Leadership Council meeting, where she is one of approximately 100 business leaders selected out of over 21,000 members to help guide the association. Ms. Barnett is a 27 year industry veteran, has been an area resident for over thirty years and has had a controlling interest in the business for eleven years. Tomie Raines is located at 1400 Abbot Road, Suite 200, East Lansing, MI, 48823. For more information, please call 866-351-3617 or visit http://www.tomieraines.com or their blog at http://www.tomieraines.com/Blog. About Tomie Raines, Inc. REALTORS® Tomie Raines, Inc. is a full service real estate broker serving the mid-Michigan area including Lansing, East Lansing, Okemos, Haslett, Dewitt, Williamston, Grand Ledge, Mason, Holt, and all of greater Lansing. They are a leading independent real estate brokerage in Michigan and are a member of Leading Real Estate Companies of the World®. All of their real estate agents are Quality Service Certified®. About NALA™ The NALA helps local business owners by offering new online advertising and small business marketing tools, great business benefits, education and money-saving programs, as well as a charity program.
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PSPAAR to Provide RealSatisfied Customer Satisfaction Platform to All of Its Primary REALTOR® Members
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RealSatisfied Launches Free Version of Its Agent Ratings Platform
Manly, NSW, Australia (November 20,  2013) -- Today, RealSatisfied, the fast growing provider of customer satisfaction surveys and performance ratings to the Real Estate industry, announced a restructuring of its product offering to include a free version of its product designed for real estate agents called Agent Lite. The new Agent Lite product is a full-featured version of RealSatisfied, including syndication of testimonials to realtor.com®, and free to all users up to the first three recommendations they receive via the service. In addition, RealSatisfied launched a new Agent Pro account that has no restrictions on the number of surveys sent or testimonials received. The new Agent Pro account, priced at $79 per year, is a 35% reduction in price from the former individual agent account price. "The only way to truly understand the power of consistently seeking customer feedback is to experience it," Jeff Turner, President of RealSatisfied, states. "A 30-day free trial simply wasn't long enough for agents new to the process of customer feedback to truly understand our service benefits. We're thrilled to make this new version available at no charge to anyone wishing to jump in and see how listening consistently to their customers can benefit them." In advance of this announcement, RealSatisfied released a new version of its Agent Profile Pages. The changes make using RealSatisfied simpler than ever. "RealSatisfied has hit the ball out of the park with the new updated 'manage your profile' page," explains Ted Blanchard, a REALTOR® with Private Label Realty in Dallas, TX. "The new dashboard has a well thought out design, with ease of use and navigation. They've done a great job of listening to what was important to REALTORS®!" About RealSatisfied Based in Sydney, Australia with operations in Australia, the United States and Canada, RealSatisfied is a third party customer satisfaction and service measurement platform for the Real Estate industry. Founded in 2010, RealSatisfied provides a turnkey solution to enable real, actionable feedback and performance ratings from clients. Visit www.realsatisfied.com to learn more.
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New Social Features Launching at RealSatisfied
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Let them Swear: In Search of Negative Feedback
Guest contributor Chris Drayer of RealSatisfied says: I want to hear from my most angry clients. In fact I want them to yell, rant and swear at me. Just say it. Tell me what went wrong, tell me why you won't work with me again. Tell me where to go. If they are deeply emotionally charged – I want to have them tell it to my face. Perhaps I really deserved it. The problem is that less than 10% of your upset clients will ever tell you directly. Instead, your name and your brand get pummeled and you lose repeat business and referrals. How can I respond and mitigate damage if I don’t know? Things that don’t get measured, don’t get changed. Join Chris Drayer Thursday April 12th in the RETSO Lab at 11:30 for In Search of Negative Feedback “Your most unhappy customers are your greatest source of learning.” – Bill Gates
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