Contact Sync

Over the past few years, we have seen a shift in professional technology solutions for real estate that has been mostly characterized by "the move to mobile." Generally speaking, applications that do not work on mobile devices, either using a mobile browser or using a mobile app, are being cast aside. But there are secondary realities about the shift that many software companies seem to have neglected, namely, contact record sync.

Everyone who has a mobile device understands that contact records that are created on any device need to be synchronized across all devices. Having some contacts in one location and not another is paralyzing to any professional who needs to communicate with anyone, anytime. Given the rapid changes in contact records, it is too difficult to manually keep records synchronized, so it is fully automated today.

In the old Palm Pilot days, contact record sync was a challenging and broken experience. Now it happens easily by leveraging the cloud. Understanding this, one would imagine that companies offering software as a service would tap into contact record sync in every application that requires or manages contact records. Looking to real estate, there are plenty.

Here is a list of solutions that should have contact record sync, but are largely missing that basic functionality: agent ratings, back office, CMA, CRM, contracts/forms, digital signature, floor scheduling, IDX, listing presentation, mobile applications, transaction management, etc. All of these applications are about sharing information between people, and sadly you must open up your contact database and cut and paste contact information over and over and over, as a real estate agent.

Not having contact management sync with Exchange, Gmail and other standards is a huge gap in today's brokerage and MLS systems. It is astonishing that we have not solved this problem in our industry.

While you are at it, sync the calendar, too.

It is astonishing that so many technology developers in our industry have been so short sighted for so long. If you are in a position to influence change in our industry – add contact and calendar sync to your basic requirements. Be sure to protect the privacy of those contact records while you are at it.

To view the original article, visit the WAV Group blog.