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Century 21 Does It Again: Sweeps JD Powers for Customer Satisfaction of Buyers and Sellers

j0401044Now in its 8th year, a J.D. Power Home Buyer/Seller Customer Satisfaction Study pitting the nation's largest real estate companies against each other for bragging rights in the customer satisfaction arena, has again declared Century 21 Real Estate winner, knocking out the competition in overall satisfaction across all four arenas of the home buying experience:

  1. First Time Home Buyer Satisfaction
  2. Repeat Home Buyer Satisfaction
  3. First Time Home Seller Satisfaction
  4. Repeat Home Seller Satisfaction

Real estate trends point to the brokerage giant staying on top of the fight card for some time to come.

The fight stats

Among 6,059 evaluations from 5,066 first time customers and repeat home buyers, real estate trends and the J.D. Power study revealed customers' level of satisfaction in each of the four arenas (above), by surveying four facets of the home buying process: agent/salesperson, real estate office, closing process, and variety of additional services.

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