Responding to Client Emails: 3 Tips and Tricks

Email: we all have it, and most of us could use a little help when it comes to controlling our inboxes.

After all, the catch about email is that it works around the clock, even when we don't. The good news is that clients and contacts have a place to send messages 24/7. The bad news is that keeping up with all those emails can feel like an epic undertaking. (Sometimes we just wish our email would take a few days off.)

In an effort to help make your workday easier, here are our top three tips and tricks for responding to client emails.

1. Create a cheat sheet for faster responses.

One of the biggest complaints the industry hears from real estate consumers is that they just aren't getting the responsiveness they want from the agents they are reaching out to. While we think this perception can be skewed by a number of factors, it doesn't hurt to try to be the agent that does respond in a timely fashion.

To that end, we recommend developing a handful of standard replies or one-liners you can easily copy and paste from when you're in a hurry. You'll find it extra helpful when you're at a loss for words, and it really cuts down on your proofreading. Many agents get the same type of emails over and over again – inquiries, charity and event invitations, referral requests, etc. Think about the top 10 or so emails that you seem to write over and over again and create a Word doc with prepared responses that you can edit slightly or use as is. You can often pull examples from your sent folder.