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What You Can Do About Online Consumers' Unresponsiveness

December 22 2009

iStock problem solvingBlanche Evans recently wrote a column about Market Leader, a company that provides prospects for real estate professionals. Here's what she says about this technology:

I liked what I saw, and wrote about it.

But no good deed goes unpunished. No sooner did the story publish on RealTown did I receive a scathing note from a reader. And it got me thinking. 
Complaints are opportunities to communicate and solve problems. So instead of focusing on my wincing ego, I decided to help this reader.
Here’s the edited version of what he wrote:
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