Black Knight’s Paragon MLS System Wins Top Honors for the Fourth Year in a Row in the 15th Annual Clareity MLS Customer Satisfaction Survey

JACKSONVILLE, Fla. – March 23, 2016 – For the fourth year in a row, Paragon MLS, the flagship multiple listing service (MLS) system from Black Knight Financial Services, earned top honors in the annual Clareity MLS Customer Satisfaction Survey. Clareity Consulting conducted its survey between December 2015 and February 2016 and received feedback from 205 MLS organizations. Respondents rated MLS systems on key metrics for customer satisfaction, including system performance and uptime, technical support, vendor responsiveness and communications.

MLS executives and staff ranked Paragon highest in customer satisfaction over all other major MLS systems, including high rankings for Paragon's customer support, system uptime, vendor responsiveness and implementations.

Highlights from the survey results include:

• 100 percent of respondents rated Paragon implementations as "excellent."
• Customers particularly expressed their appreciation of Paragon's enhancements to mapping and photo editing, new release videos that can be shared with members, and board-level functions that support greater autonomy for regional MLS boards.
• More than 50 percent of respondents said their satisfaction with Paragon had improved in the past year.
• When asked, "If you could do it over again, would you select this MLS system again today?," 97 percent of respondents indicated they would choose Paragon again.

Paragon is a dynamic software platform that helps real estate professionals more easily manage their businesses and collaborate with clients using PC or Mac platforms or on mobile devices. Customers cite high-quality conversions, attention to detail and dedicated support managers for each account as major contributors to Paragon's success. With agent support available 80 hours per week, including weekends, Black Knight is also able to provide an outstanding support experience for Paragon end users, with a first-call resolution rate of over 90 percent. In addition to Paragon's device and browser flexibility, the Black Knight system is known for its intuitive design, multi-tasking capabilities, ease-of-use, professionally branded comparative market analyses (CMAs) and Client Connect portal, where real estate agents and their clients can collaborate online by sharing access to the MLS system.

"We congratulate Black Knight MLS Solutions' Paragon team for achieving the top ranking in our survey for the fourth year in a row," said Gregg Larson, Clareity Consulting CEO. "The results show how pleased MLS end-users and staff are with Paragon's capabilities and customer support."

"The Paragon team is extremely honored and humbled by this achievement.  We view this as confirmation of commitment to even higher levels of innovation and our passion for doing what's right for the customer," said Black Knight Data & Analytics Vice President and Real Estate Market Leader Chip McAvoy. "Our business has grown rapidly over the past year, and we are especially pleased that we continue to provide the highest levels of satisfaction with our conversions and implementations to our valued customers."

"On behalf of our members, I'd like to congratulate Black Knight on this achievement," said Brad Scott, CEO of the Real Estate Board of Greater Vancouver. "Since we moved to Paragon six months ago, Black Knight has proven to be a dedicated MLS partner that is responsive to our requests and committed to advancing the system over the long-term."

About Black Knight MLS Solutions

At Black Knight MLS Solutions, we understand that great products must be equaled with great support. Our customers are involved in every aspect of our business model from product priorities and future enhancements to all aspects of customer support. Each of our customers receives a dedicated support representative to ensure an ongoing understanding of their needs, effective communication and timely execution of change requests. Agent support is available 80 hours/week, including weekends, with a first-call resolution rate over 90 percent. Additionally, we pride ourselves with consistently delivering customer-driven enhancement releases to the Paragon MLS system every six weeks. More information can be found at http://www.bkfs.com/MLS

To learn more about Paragon MLS or other market-leading MLS systems and public records data from Black Knight MLS Solutions, please contact Bob Morse at 650.863.4333.

About Black Knight Financial Services, Inc.

Black Knight Financial Services, Inc. (NYSE: BKFS), a Fidelity National Financial (NYSE:FNF) company, is a leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the mortgage lifecycle.

Black Knight Financial Services is committed to being a premier business partner that lenders and servicers rely on to achieve their strategic goals, realize greater success and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. For more information on Black Knight Financial Services, please visit www.bkfs.com.

About Clareity Consulting

Clareity Consulting was founded in 1996 to provide information technology consulting to the real estate industry and its related businesses. Clareity is an innovative solutions provider committed to delighting its consulting clients. The company is headquartered in Scottsdale, Arizona. Clareity provides a wide variety of services to MLS, Associations, brokers, franchises, and software and service companies that serve the residential real estate market including business planning, system selection, public speaking, product reviews, and more.