Delta Media Group

The Time Is Now to Supercharge Your Database
The perfect stay-at-home marketing activity Imagine what the future would look like if you could stop cold calling, door knocking or chasing after FSBOs indefinitely--or at least cut way down on those activities? Ditching the more distasteful aspects of your real estate lead generation routine may be possible if you vow, right now, to get serious about your CRM database. Warm calls are so much more pleasant and knocking on doors where people are happy to see you beats the alternative. Make building better relationships with people you already know the center of your current stay-at-home activities. How's your sphere of influence? Agents who have been in the business for more than a minute tell horror stories about friends and even family members who "forgot" that they were in real estate and listed their homes with another agent. In fact, NAR statistics say, "The typical real estate agent earned 13 percent of their business from repeat clients and 17 percent from referrals from past clients and customers." Look at those numbers – they're pathetic, aren't they? Especially when NAR surveys say that nearly 90 percent of real estate consumers say they would use their agent again in the future. Past clients know you and, hopefully, they like and trust you. Shouldn't agents be getting more than 17 percent of their business from referrals from them? We get it. Agents have a ton of irons in the fire during the typical work week and keeping in contact with their SOI typically ends up as a low priority. What would happen, though, if you moved it up on the list? Made those warm contacts (instead of contacting strangers) a priority? You'll end up top-of-mind with your sphere when someone mentions buying or selling a home. Step 1 to get your real estate business on the referral track Organize your database. Yeah, it doesn't sound like a whole lot of fun, but it's necessary to keep you on track. And there is no better time to do this than right now, while you're at home. If you already have an organizational method, you're one step ahead. If not, let's create a simple one. Start by grouping your contacts. There are many ways to group them, so choose labels that make sense to you. Some suggestions include: Hot leads (people you don't know yet) Cold leads (again, people you don't know) Sphere (or "family," "friends" "ladies I play tennis with" "past clients") Vendors Feel free to create subgroups, if it will help you to stay organized. Some of these may include: Immediate family members Extended family Closest friends Acquaintances Neighbors People you met through your kids Thanks to the folks at TopProTraining.com for some of those ideas. Check out their list for more. Kim Hughes at KimHughes.com suggests that the next step in setting up your database to help you succeed should be to go through all of the leads, checking the information you have on them and adding anything that comes to mind. At a minimum, Hughes says you should have the contact's full name and the name of immediate family members. Naturally, you won't have family member info for some contacts, such as leads. Then, take some time to pick up the phone and start calling people. Start with folks you know, like past clients, relatives, and friends. Let them know they're in your thoughts and you're checking in to see if you can help them with anything. While on the phone, tell them you're updating your database and want to ensure you have their correct contact information: Verify that their addresses, both snail and email, are current. Best phone number to contact them. Birthdate is an important one (folks LOVE getting birthday greetings). The birthdate might be a tough one to ask, but tell them you like to reach out to people on their birthdays. You don't need a year, so that may make the question "Hey, when is your birthday?" a bit easier to ask. Get ideas for these conversations at TheRealEstateTrainer.com. Listen carefully to their end of the conversation for any tidbits you can add to their spot in your database. Then schedule a follow-up call, or a reminder to send a card, depending on what they've told you. This is a project that, although it needs to get done sooner rather than later, can be done in chunks. Hughes brilliantly recommends starting the organization process with your past clients. But do schedule those time chunks and vow to stick by the schedule. Before you know it, you'll have an organized, clean database, making your real estate lead generation a much more enjoyable and rewarding process. Do you have current listings to promote? Create "virtual" open house postcards for your current listings using the Just Listed Series and promote them through social media, on your website, and through mailings. To view the original article, visit the ProspectsPLUS!

WATCH NOW: Top 5 Secrets from Top Producing Agents to Navigate These Times
Our Coffee Chat series is a big hit because we've had such great guests giving us practical and affordable advice about how to ride out the COVID-19 storm while preparing ourselves to be ready to go when the floodgates open after our shelter-in-place orders have been lifted. With all of the new skills we're learning, we believe that our NEXT normal way of doing business is going to be easier and more profitable than ever! Mike Minard, CEO/Owner of Delta Media Group, joined us Friday and shared some great tips. Below are the five key takeaways from his session, Top 5 Secrets from Top Producing Agents to Navigate These Times. Watch the session recording here: Five tips for you: 1. Embrace Change Learn how to do virtual open houses and virtual showings. 2. Upgrade Your Marketing Get active on social media with helpful tips for your clients and prospects Reach out to each of your clients and reassure your clients that real estate will rebound Deliver market reports, RPR reports, etc. to show them that the real estate market and the value of their home is still strong Educate them about the low, low mortgage rates available right now. 3. Organize Your Client Relationship Management Software Make sure all of your contacts from all sources — MLS, phone, sticky notes, etc. — are ALL entered into your Client Relationship Management (CRM) tool Organize your CRM contacts into groups so you can customize your communications by area, interests, family make-up, length of time since they purchased a home, the place you met them, etc. Tag each contact in your CRM so you can send notes to many that sound personalized. For example, if you know they are interested in high school sports, you can send them updates from the local school. 4. Provide Real-time Communications and Upgrade the Reasons to Engage with Your Website Sign up for updates from your local town and county so you can provide real-time COVID-19 updates Sign up for updates from your local banks and unemployment office so you can provide updates on how to apply for relief benefits Take the time to update your website with bio, awards and designations Add testimonials to your website Add market reports to your websites – saved searches, market performance/analytics, etc. Watch your website closely for inbound leads. Respond immediately – leads coming in are more qualified than ever. 5. Customize Your Marketing Plans Using the tags/groups you have built, provide customized content that is sensitive to COVID-19 attitudes Reach out to specific groups with content specific to their interests. Tune in for more daily Coffee Chats at 12pm ET/9am PT with our president and host Marilyn Wilson. Here are RE Technology's guests for our upcoming Coffee Chats: Wednesday, April 15: Alicia Berruti, National Speaker, Bomb Bomb Thursday, April 16: Jim Lawson, VP of Sales, Marketing & Client Servies, Terradatum Friday, April 17: Kim Hansen, COO and Dionna Hall, CEO with Broward, Palm Beaches & St. Lucie

Why Now Is a Great Time to Clean Up Your CRM!
When I switched from my commercial business management career 20 years ago to work in the real estate support industry, I was amazed at the number of standard business practices many agents didn't use. I was coming from a world of mission statements, six-month, one-year and five-year forecasting, making a quarterly pro forma, plus doing all the different managements of contact, time and information. We didn't call it a "sales funnel" back then. I'm not sure how we referred to our customer/contact list, but if somebody wasn't buying, we sent one of our outside sales people to see