Looking to Reduce Your Number of Lost Online Leads?

1CAVO states that of the 55 million online real estate leads received each year, 48% are never responded to.  If you would like to look into one way to reduce that number for your office or brokerage, check out this video with the CEO of 1CAVO, Brad Miller.

Video Summary:

Question 1: What does 1CAVO do?

1CAVO is an outsourced customer care or lead response company that operates on behalf of real estate brokerages.

Question 2: Why did you start this company?

Miller states that as a former real estate broker he found it difficult to respond effectively to Internet leads in a timely fashion.

Question 3: What problems does 1CAVO solve for a brokerage?

There are three problems we look to solve.  The first is brand protection.  Not responding to Internet leads is today's equivalent of not answering your phone. The second is protection to your clients/sellers.  1CAVO provides a response within 5 minutes. Finally 1CAVO provides measurable ROI to brokers so they know how many leads were captured and whether these leads translated into sales. 

Question 4: How does the service work?

It's a shared call center environment.  Instead or re-routing leads to agents in a brokerage, 1CAVO routes all leads to their call center in Colorado. Then 1CAVO responds to these leads on behalf of the brokerages.

Question 5: How do you charge for the service?

They charge on a per lead basis based on the volume of online traffic.

Question 6: Can this become a profit center for the brokerage?

In most cases the broker will charge some kind of referral fee on some portion of the lad volume they send us.

Question 7: How do you work with PCMS Consulting?

PCMS Consulting points their brokerage clients to 1CAVO.

About 1CAVO:

1CAVO delivers a solution to consumers' online demands on behalf of real estate agents and brokers by integrating both industry leading technology platforms to provide rapid response, incubation and management of leads from agent, broker and national websites through a multi-lingual Contact Center.

If you would like to learn more about PCMS Consulting, please click here.

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