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A Customer Service Confluence

customer service confluenceThere has been this weird confluence of customer service experiences for me over the last few days. It’s like a disturbance in the nexus of the customer service universe.

I’m a big fan of great customer service. I love being on the receiving end of it, and I try to make premium customer service the primary focus of our real estate brokerage.

There are several stories of customer service experiences strewn about this blog, from the great the Broadmoor HotelBroadmoor Hotel and a mattress storemattress store to the not so swift horrific at Nationwide VisionNationwide Vision.

And then there was this…

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