Office Safety: Dealing with Angry Visitors, Part 2

When an agitated visitor comes into your office, it's better to be proactive than reactive. If you can identify an angry person as they approach, you can prepare yourself to de-escalate the situation--and keep you and those in your office safe.

How can you do that? In this week's episode of "Real Answers," we'll show you exactly what to look for. Watch the video above to learn:

• The physical signs of an agitated person
• Why you need to lead the de-escalation process, not the visitor
• The body language to display to better calm a person--and the physical stances to NEVER take in a tense situation

Want to learn more? Check out part one of this series, where we showed you what NOT to do when an angry person visits your brokerage, association, or MLS office.

Next week: The verbal strategy to use to defray a tense situation.