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Make 2019 the Year You Really Pay Attention to Your Customers

wav make 2019 year pay attention customerThere isn't a company in real estate that does not believe that it pays attention to the needs of its customers. We all want to think that every one of our customers would give us a 5-star rating, but we know deep down inside that is not the case.

Because we interact with our customers every day, we do have some sense of what they are looking for. Here's the problem though--we don't TALK to every one of our customers regularly. The silent majority are out there forming opinions without ever talking to their MLS, association or brokerage directly.

So how do you really KNOW if you're doing the right thing for your customers? Those that are the most unhappy are probably not talking to you about it. There could be a ticking time bomb out there and you have no idea it's coming.

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