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Building a Gratitude Brokerage Culture

When was the last time you took a moment out of your day to pause, observe your agents and staff, recognize that they are doing really great work, and then personally express your gratitude?

An article by Fast Company suggests that all of us suffer from "gratitude deficit disorder."

"We are hungry for genuine appreciation and thanks," the article states. "We want to know that we matter, that our efforts are making the world a better place."

Do your agents and staff feel appreciated? What about your clients? And how much does gratitude really matter?

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