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What Do You Do When There's No App for That?

October 28 2018

Today, agents carry what amounts to a mini-supercomputer in their pockets and purses. And if that smartphone malfunctions, the result can be a business catastrophe. Apple's creation of the first iPhone over a decade ago, along with its trademark of the phrase "There's an app for that," was revolutionary for the real estate business, but no one has invented the phone that heals itself when it breaks.

As an agent, what do you do when your smartphone doesn't power up? Your computer gets infected with a nasty virus or malware? Your printer won't print, your outgoing email messages get stuck, or you can't connect to Wi-Fi, no matter what you try?

Fortunately, more than 600,000 real estate agents in North America have access to Tech Helpline, owned and operated by the Florida Realtors. Help is always just a call or a click away for Realtors® who can access real estate's number one tech support service and gain access to a pool of U.S.-based tech analysts who have more than 200 collective years of tech know-how.

What makes the analysts at Tech Helpline different than any other tech support service available is Tech Helpline analysts specialize in helping real estate agents solve their daily tech business challenges. Being a real estate specialist is one reason why Tech Helpline is often the highest rated membership benefit an MLS or Realtor association offers its members.

But don't take our word for it. Here are the unsolicited words and reactions shared with us by actual real estate agents who used Tech Helpline from all around North America:

It's the little things that count

Ward "Buzz" Carr, Coldwell Banker Residential Brokerage
Phoenix, Arizona

"I was just working with one of your support techs. The issue I had was probably relatively simple, but he knew just what to do and got it taken care of quickly. Although it was a simple matter, it makes a huge difference in my ability to do my job more effectively...

"Your helpdesk is my favorite to go to for knowledgeable, reliable, and efficient resolution of my computer related issues. Thanks very much and keep up the good work!"

I'm so grateful as I have no time to deal with this today

Kelly Trageser, Realtor®, Thomas Kay Realty, Inc.
Melbourne, Florida

"In light of today's 'Me, me, me' society, not enough praise is given and rather complaints. I'd like to give you a compliment... I want to thank you for employing Christian. I'm a busy Realtor and as you know when technology screws up, we go nuts! Christian helped me without any trial or error. He knew exactly what to do and fixed my problem in a few minutes! I'm so grateful as I have no time to deal with this today. My office is currently being remodeled so I couldn't use the computer there. Christian saved me!"

I actually enjoyed the entire experience

Dave McMillan, Dave McMillan Realty
London, Ontario - Canada

"After Greg resolved my printer issue this past Saturday, I asked if I might compliment him in an email to his boss (my idea and not his). He said, 'Yes, you may.'

"Bottom line is that he was polite and effective. I was very impressed – and actually enjoyed the entire experience."

Thanks for making my day

Eileen Spears, The K Company Realty
Pompano Beach, Florida

"I would like to express my gratitude to Daniel A, a great employee, and all the staff who assist us as computer challenge agents. Daniel was patient, took his time, assured me everything will be accomplished as he walked me through my problem.

"Thanks to Daniel A for making my day!"

He calmed me down and made me a happy camper

Roseann Gillie, Century 21 Broadhurst
Myrtle Beach, South Carolina

"I just want to commend Angel R on the help he gave me today in setting up my problems that I had with OFFICE 365, setting icons on my home screen, and security and sign-on problems. He was fabulous. I was so frustrated with another computer company that set up my system. He calmed me down and made me 'a happy camper.'"

He took care of setting up our printer and multiple computers with ease

James Heidisch, Campbell and Rosemurgy Real Estate
Pompano Beach, FL

"Just wanted to let you know what a great experience I had with your tech, James H., yesterday. Knowledgeable and friendly, he took care of setting up our printer to multiple computers with ease (this HP has been a constant source of grief for months).

"This man deserves a raise for his expertise, patience and excellent customer service."

The common thread: a great tech support experience

Do you see the common thread among all the testimonials for Tech Helpline? Even though agents and brokers were from all over—Canada, Arizona, Florida, and South Carolina—and they each had very different technical challenges, every single one of them was both delighted and surprised by the service they received from a tech support service!

That's because most of us have had typically unpleasant tech support experiences. That's the Tech Helpline difference. It's why we hope that if you are attending the National Association of REALTORS Convention in Boston, you'll come by and talk to us about Tech Helpline if your brokerage, MLS or association is not yet signed up.

Florida Realtors will be showcasing Tech Helpline along with Form Simplicity, our popular transaction management software, at Booth 1103 at the NAR Expo in Boston. Or send an email to [email protected]. You can learn more about Tech Helpline at techhelpline.com.