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Top 5 Complaints Agents Have About Technology

techhelp top complaintsDoes your computer run slowly? Are you having challenges with Windows 10? Did your desktop get a virus or deploy adware that's driving you nuts? You are not alone. In fact, your experience is pretty common, at least among real estate agents in North America.

This is according to our experts at Tech Helpline, called the "Genius Bar for real estate," a service originally created a decade ago by Florida Realtors® for REALTORS®. Today, Tech Helpline is available through MLSs, state and local associations, and even brokerages – serving a combined total of more than 600,000 real estate agents and brokers throughout the U.S. and Canada as a standard member benefit.

With a staff specializing in providing help desk support specifically to real estate professionals, Tech Helpline pros have nearly 300 years of combined IT experience. They also field more than 100,000 questions a year. So I asked our team to pull together their "Top 5" list of the most common questions that real estate agents call, email or chat online about when seeking tech help.

Here are the Top 5 issues the Tech Helpline team identified:

Number 5: Printer issues

We have all been there: we buy a new computer or printer and struggle with the initial setup of getting it to print a page. Or the printer says that it's "offline," or we try to connect to it wirelessly, and it feels hopeless.