Reece and Nichols launches customer satisfaction program
A press release from RealSatisfied
Submitted by: RE Technology
May 7th, 2012 – Kansas City, MO. Leading Kansas City area real estate brokerage Reece and Nichols is among the first in the nation to launch a program to collect consumer feedback on transactions perform by their company and its REALTORS.
There is an emerging trend among service companies to measure customer satisfaction. Companies like Yelp have provided this type of service for restaurants and other industries. Reece and Nichols have chosen real estate industry specialist RealSatisified to power their program.
"RealSatisfied is integrating with Reece and Nichols to help us better listen to our customers. Reece and Nichols is the #1 real estate company in Kansas City, and we want to continue to deliver a remarkable home buying and selling experience in the future," said Linda Vaughan, President of Reece and Nichols. "The ability to measure our performance allows us to better refine our services, education and tools."
The RealSatisfied API integration enables an automated survey process that is easy to use. "In our beta test office, the surveys performed very well with an exceptional response rate generating testimonials and useful feedback." The feedback survey data is compiled and used to generate easy-to-use reports and trend analysis for agents, brokers, and management.
The partnership was announced today in Overland Park, Kansas at Reece and Nichols' Spring Company-wide meeting.
About Reece and Nichols Realtors
Reece & Nichols Realtors is committed to creating and delivering a remarkable home buying and selling experience. Clients are offered a seamless transaction through its family of services that include Plaza Mortgage, Kansas City Title and Reece and Nichols Insurance. Reece & Nichols is a partner with HomeServices of America, the second largest real estate company in the United States and an Affiliate of Berkshire Hathaway. Reece Commercial, founded in 2009, is a subsidiary of Reece & Nichols. It provides sales and leasing services in the office, industrial, land and retail sectors.
RealSatisfied created the first easy-to-use customer feedback system for real estate brands. Agents, brokers and real estate companies can compare their performance versus an office and national benchmark at a glance. In-depth reports are generated in real time for managers to use in coaching and education. RealSatisfied launched in the US in January 2012 and was founded in Australia.