Midwest Real Estate Data (MRED) Again Recognized for Exemplary Customer Service
Since 2010, MRED's Help Desk has been identified as a top level Call Center in the country
Submitted by: RE Technology
Mar 14, 2012 - Midwest Real Estate Data (MRED), the Chicagoland multiple listing service (MLS), is pleased to announce that its Technical Help Desk has been recognized as one of the Top 20 Call Centers in the United States and Canada by BenchmarkPortal. MRED’s Help Desk has been identified since 2010 as one of the best small centers, in the category of organizations having 5 to100 full-time call center personnel.
Since 1995 BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world in order to find the “Top 100.” BenchmarkPortal hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
“MRED is proud of the sustained excellence our Help Desk has achieved,” said Russ Bergeron, CEO of MRED. “I could not be more pleased that our staff is recognized by such a well-respected organization as BenchmarkPortal. We dedicate substantial time, staffing and resources to our customer service efforts. This is an acknowledgement that we have done well with our efforts in the Help Desk arena. We plan to extend our efforts to assist our brokers, agents and appraisers, and look forward to continuing to perform at the highest level, not only in our own industry but when compared to others across the country.”