Five Tips for Fostering a Client-for-life Strategy
By Javan Briggs
Posted by: RE Technology
It's a simple fact for most brokers and agents: There are limited funds for large marketing efforts. That's why it is important to leverage the best of what you already have—past clients who know your value and may pass on their good experience to future prospects!
A proactive client retention strategy that builds on these existing relationships can reduce the marketing cost per customer, enhance your brand reputation, and increase bottom line profitability. Building lifelong consumer loyalty may feel overwhelming, but let's take a look at five easy tactics that you can implement today.
1. Connect with your current clients. Make every real estate transaction an opportunity to create a deeper sense of shared understanding. It's easy to get caught up in business as usual, but clients like to work with people they can relate to. Let your caring personality shine—ask them about their lives, their hopes, and their goals. And then, make sure to keep in touch!
2. Share resources. Consumers are increasingly moving long distances for job opportunities, family changes, and age-related transitions. So there's a significant pool of would-be home buyers and sellers that will see the value of selecting a real estate agent who can connect them to localized service providers for any home repairs or other relocation logistics in their new hometown. Nest4Less, for example, empowers brokers and agents to provide localized and customizable online directory content to prospects and clients for free.