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Going Green is Better for Your Clients, Too: 02/05/2012

Going Green is Better for Your Clients, Too

Another perspective on paperless transactions.

5 out of 5 by 2 User(s)
1 Comment

Emily Williams Go to Profile Emily Williams
Published: 02/05/2012
Posted by: RET Staff

We’ve talked a lot about the benefits of going mobile and paperless – but we’ve done it mostly from the perspective of agents and brokers. Today we’re looking at it from a different angle. We want to point out that these smart business decisions can be beneficial for clients as well.

“Remember,” says RE Technology CEO, Victor Lund, “your client may be as busy, or busier, than you are. Imagine that you are juggling a career, family and the prospect of moving – that’s a lot to carry. If you can make their real estate transaction smoother, that could give them some much-needed simplicity.”

“I Want it Now”
Consumers today have an “I want it now” attitude. They’re used to instant gratification in many areas of their lives, due to all the mobile and paperless technologies they’re accustomed to. These include: banking, paying utilities or other bills, preparing/paying taxes, sending invitations, purchasing tickets – and infinitely more.

Dealing with “I want it now” customers used to be quite a challenge for on-the-go real estate agents. After all, if you have to dig through the paperwork at your office to respond to a client request, but you’re on the road showing properties to a potential buyer, you’re in quite a pickle. The key to making this work is to utilize mobile, paperless options for sharing documents and information. These resources allow you to keep moving without compromising your customer service.


Comments on: Going Green is Better for Your Clients, Too
by Prabakar Mahalingam 2012-02-06 11:21:32
What we hear from our agent clients is that their clients appreciate the paperless tools they use to facilitate the transaction. Many agents believe that their clients may be reluctant to use technology, such as electronic signatures, however for the most part it's the opposite when they take the time to explain and show how to use. Clients appreciate the time you save them, which translatest to better customer service.

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