5 Things an Agent Should Never Say to Leads
By Candace Green on the IXACT Contact blog
Posted by: RET Staff
Do you ever look back on a conversation and wish you had said something differently? It happens to the best of us. When you're communicating with real estate leads and past clients, it can be challenging to handle every conversation perfectly.
But being aware of what you're saying (or not saying) can help you begin to have conversations that lead to more leads, more clients, and more commissions!
Here are five things a Realtor should never say to leads, and what you should say instead.
Don't say: "Have we worked together before?"
Do say: "How have you been enjoying your home on Winding Way these past few years? Are you looking for something in the same neighborhood?"
Recalling details from past clients is crucial for making them feel valued, and putting them at ease. Before returning a phone call or email from a lead or past client, check your CRM for any notes you might have made about them in the past.
No one can remember details about everyone they meet, especially a busy Realtor, so use your CRM to store important details that can help you set the tone for a successful conversation. Naturally work comments into the conversation that show your lead or past client that you remember details that they've shared with you.